Contact our helpline

Information, advice and support on disability issues

We provide free, independent and impartial information and support on issues that matter to disabled people and their families.

We're available 9am to 5pm weekdays and closed at weekends and bank holidays.

How to contact us

  • Freephone: 0808 800 3333
  • Email:
  • Textphone: Use Type Talk by dialling 18001 from a textphone followed by 0808 800 3333.
  • Post: Scope, PO Box 833, Milton Keynes, MK12 5NF. 
  • Social media: Contact us on Twitter or leave a message on our Facebook wall.

All calls are free from a UK landline and from most mobiles. If you are calling from a mobile, please check with your network provider. If you are calling from a mobile or phone box and have concerns about cost, we can call you back.

We also offer a telephone interpreting service to people whose preferred language is not English.

Scope's helpline is a member of the Helplines Partnership.

Please feedback to us on your helpline experience!

Scope's helpline: what you can expect from us

We will give you

  • free information and support on a range of issues for people and families living with disability.
  • a polite, friendly, helpful and professional response within two working days.
  • evidence-based and accurate information.
  • information in your preferred format or language, where resources allow.
  • confidentiality within Scope, unless we have to disclose your enquiry under our safeguarding or terrorism procedures.
  • contact with other agencies for specialist, local or ongoing advice.
  • contact with other Scope services where appropriate.
  • contact with a Scope regional worker or other local Scope services, where available for families with cerebral palsy who need complex or local support.

We will make sure that you


  • The information Scope provides is confidential and for the sole use of the helpline customer.
  • You should not use it as a substitute for professional advice or for diagnosing or treating a health problem. If you have a health concern, please consult your medical practitioner.
  • Scope helpline staff members are not qualified to give medical or legal advice. We are not trained benefits specialists and cannot offer case work or advocacy.
  • We make every effort to ensure information is accurate, evidence-based and responds to the information you give us.
  • We will try to signpost you to a specialist national or local service if you need more specialised support or advice.  
  • Scope cannot accept liability for third party information such as websites that we may refer you to.
  • Information applies to England and Wales only.