We try to follow best practice as both an employer and service provider and we measure ourselves against the following external standards:
We're committed to the highest standards in fundraising and we are a member of the Fundraising Standards Board. We adhere to the Fundraising Standards Board's Fundraising Promise.
Customer Service Excellence
The Information Standard is a certification scheme for the production of health and social care information. Scope Response's information on cerebral palsy and sleep difficulties is the first to meet this standard and we will be working to roll this out across our help and information section.
Investors in People offers a business improvement tool designed to help all kinds of organisations develop performance through their people.
The Investors in Diversity Award is recognised as much more than just a highly prized and prestigious quality mark. It is an all-encompassing approach to managing Equality, Diversity and Inclusion (EDI) effectively.
If we don’t live up to these standards, we would like to put this right, so please contact us to discuss how we can help.
Or you can, of course, use our complaints procedure.