Help improve the way airports deal with disabled people
I have just been appointed as Disability Traveller Advocate with Omniserv Ltd. We provide the service that enables people with a disability or restricted mobility, to be able to get on and off airplanes. My job is to improve the quality of service our customers receive. As a wheelchair user myself I know some of the frustrations that can occur when things go wrong!
One of my aims is to improve communication with you, our customers; to this end I will be holding a number of customer feedback forums. I will be doing this in a number of ways including Informal meetings, Questionnaires, Telephone interviews, and Internet forums.
I would really appreciate it if anyone who is interested in improving airport services for disabled people, to get in touch with me.
I look forward to hearing from you,
Disability Traveller Advocate