DIAL groups - Frequently Asked Questions

If you, or someone you care for, has a problem or an issue surrounding a disability they may not know who to contact for help.

This page contains some of the most frequently asked questions that are received in a local DIAL.

I want to apply for Disability Living Allowance but the claim form seems very complicated. Can anyone help me to complete it?

The Disability Living Allowance claim form is difficult to complete and can be quite daunting. One problem that people face when completing the form is how to describe their illness or disability, and the problems they are experiencing. Some people tend to understate the difficulties they are having and often get turned down for DLA.

You can contact a local DIAL - they are staffed by people who have personal experience of disability and may have, or be able to refer you to, people who can help you to complete the form effectively. Some local DIALs also offer home visits. For more information, contact us.

I want to go into town but have mobility problems. Where can I hire a wheelchair or mobility scooter?

Your local DIAL will have details of organisations in your own area that hire wheelchairs and mobility scooters. For more information, contact us.

I am disabled and want to go on holiday. Where can I find holiday accommodation that is accessible to disabled people?

If you have an idea of where you would like to go on holiday in the UK, you could contact a local DIAL in that area. They will have local knowledge of holiday accommodation that is suitable for disabled people. Alternatively, you could contact a local DIAL in your own area that may be able to give you general information on holiday accommodation. For more information, contact us.