"My needs haven't changed but they want to change my care package to make it cheaper!"

Whether they can do this or not depends on the change. They can change to a cheaper provider as long as your assessed needs will still be met. You can ask them not to make the change if you think it will cause you hardship, for example, because you need to stay with staff who know you really well.

If the cheaper service will not meet your assessed needs, it is not OK. It is important to have a proper re-assessment. You can then point out each way the change will affect you and the worst things that may happen as a result.

If they go ahead and make the change, you can complain - see How to make a complaint. If this doesn’t get the result you want you have two options to think about.

You can complain to the Ombudsman or get legal advice about possible court action – see What options do I have now?

• Still need help? Head back to Are they allowed to do that?