How to write a complaint letter

If you choose to complain, it's important to include all the right information in your complaint letter. The template below is just an example - you'll need to adapt it to suit your particular situation.

Download this complaint letter template in Word.
Download this complaint letter template as a PDF.

Find out what sorts of details to include in your letter.

Before you send your complaint letter…

Ask a friend or family member to read it through. If you are getting help from an advice worker or advocate they can help you with this. They can help check that you have included everything and explained things clearly.

Top tips for writing a complaint letter

• It’s really important to keep all the letters you receive and copies of those you send. And any evidence you have sent to support your complaint.
• Store them safely in date order in a folder or ring binder. It will make it easier if you have everything together to show your adviser or solicitor if you need to take things further.