What to say in your complaint letter

Here are some more suggestions about what to say in your letter. Find the section that best reflects the issue you want to complain about.

• If you are complaining about the outcome of your new assessment, such as a reduction in your support

• If you are complaining about changes to your care package to make it cheaper even though your needs haven’t changed

• If you are complaining about a decision to reduce your support because of a change to the eligibility criteria or another policy

• If you are complaining because your direct payments are not enough to pay for the help you need

• If you are complaining about them closing your service

• If you are complaining because they want to start charging you or charge you more