Complaining isn't wrong – it's a right
When should you complain?
When you have a concern or you are dissatisfied with any aspect of Scope's services or activities.
Why should you complain?
Scope's Complaints Resolution Procedure is based on the firm belief that those who use Scope's services, or who are clients of Scope, should be able to complain if any aspect of Scope's services or activities does not achieve the high standards you have a right to expect.
Who can complain?
All Scope's clients, service users, parents, carers, volunteers and customers can complain about any of Scope's services or activities.
Download our complaints guide (pdf, 100k).
About complaints | How to complain | Further help