Sandy's story

My husband and I took a cheap holiday advertised in a newspaper. We phoned the resort just to make sure there was a shower, because I can’t do baths. They said no, we would have to upgrade. The upgrade was an extra £80 or £90 – twice as much! We fought back and got a free upgrade, but a lot of people wouldn’t have the confidence.

On a ferry trip to France, we booked a disabled-friendly cabin. When we got there, we realised that if there was an emergency, I would need to navigate a flight of stairs to get to an emergency assembly point! We had to pay extra for a different cabin, and it was less well-adapted – getting to the toilet was much more difficult.

There's basically a travel tax on disabled people.