Annual report and accounts 2015/16

This page contains summary headlines from our 2015/16 annual report and accounts.

The full document, including the financial statements and notes to the financial statements, can be downloaded as a PDF from the related content links below.

You can also view the web version of the Trustees' report (without the accounts).

Summary of our performance in 2015/16

Finding the right balance

In 2015/2016 we have had to find the right balance, between making some difficult decisions to restore our financial stability in a challenging environment and continuing to deliver great work every day to build on our success and support our vision of a society where disabled people have the same opportunities as everyone else.

Our key areas of focus were:

Restoring our financial position

  • We halved our deficit from £2.4 million in 2014/15 to £1.2 million.
  • We significantly improved our free reserves position from £3.5 million in 2014/15 to £6.5 million.

Maintaining the quality of our services

  • Nearly 94% of our regulated services for adults were rated “Good” or “Outstanding” overall
  • Ingfield Manor School, Beaumont College and Walton Children’s Centre were rated ‘Outstanding’ by CQC or Ofsted during the year
  • We developed a Quality Assurance framework to measure how well we are delivering quality outcomes for customers in our regulated services.

Planning for the future

  • We began to develop a new five-year strategy, building on our current direction, ‘Changing Society’. This work will go on into 2016/17.

Delivering success

Our influencing and campaigning work had some notable successes:
  • 84% of people we asked about our End the Awkward campaign agreed that it made them think differently about disability
  • Our influencing efforts resulted in the Government’s commitment to halving the disability employment gap by 2020.
And we continued to reach people in the community:
  • Our helpline responded to 25,000 enquiries
  • Our online benefits calculator, in partnership with the Money Advice Service, Which? and Turn2Us, helped 7,500 people identify over £30,000 worth of potentially unclaimed benefits for people who need that vital support
  • Over 90,000 people used our online community for tips and advice.

Financial summary

Our income was down on 2014/15 but so were our costs:
  • Overall our income reduced by £1.4 million to £99.5 million
  • Costs of raising income also reduced by £0.5 million to £30.5 million
  • Expenditure on charitable activities reduced from £73 million to £64.9 million. This was due to service transformation, lower student and resident numbers in services and managing our costs in line with income.
We sold eight freehold properties during the year. This is not considered part of our standard operations and the money received was used to restore our free reserves. Our target is £7 million of free reserves by March 2017. This money will be invested in delivering our future strategy.

Due to our improved financial position we were able to give our staff a small pay increase in June 2016 and introduce a minimum wage of £7.50 per hour for our lowest paid staff, which is 30p above the national living wage.


The new Charities Statement of Recommended Practice (Charities SORP 2015) has changed how some figures are calculated, so some prior year comparison figures, from the 2015 accounts, are reported differently in the 2016 accounts. For more details please download the full Annual report and accounts.