Quality standards

How we keep you safe, and what standards you can expect from us

We are independently checked

Scope has a quality, risk and compliance team who make sure our services are registered with regulatory bodies like the Care Quality Commission (CQC), Ofsted, CSSIW and Estyn.  These independent organisations regularly inspect our services and check that we are providing high standards of support and education.

You can see a report for each registered service in our service directory.

It’s our job to keep you safe

Our safeguarding team support everyone at Scope to keep customers and staff safe. The team

  • train staff and give advice on safeguarding
  • do investigations and case reviews
  • make sure policies and procedures use current research, laws and recommendations from Serious Case Reviews
  • keep everyone up to date through regular forums and an annual safeguarding conference

Read our safeguarding policy (Word document 182 KB)

How we keep adults safe

Easy read safeguarding procedure for adults (PDF 4.8MB)

How we keep children safe

Easy read safeguarding procedure for children (PDF 3.1MB)

Making sure we operate legally

Our legal team includes a qualified solicitor, and supports everyone at Scope through advice and training on topics including

  • making decisions with service users who cannot make their own decisions (best interests decisions)
  • deprivation of liberty
  • Do Not Attempt Resuscitation (DNAR) notices
  • court-related matters

Fundraising standards board

Fundraising standards board

We're committed to the highest standards in fundraising and we are a member of the Fundraising Standards Board. We adhere to the Fundraising Standards Board's Fundraising Promise.

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