There are several ways you can access medical services. This depends on your healthcare needs and what services are available in your area.
Booking appointments online
Many GP surgeries allow you to book and cancel appointments on their website. But they may only make some appointments available online. If you need an appointment quickly or for the same day, call the surgery as soon as it opens to book.
Phone or video appointments
You can now have a phone or video appointment with your healthcare professional. Contact your surgery or local health service to find out if it’s an option.
You should be able to get repeat prescriptions through your GP. You can do this by phone, email or online depending how your surgery is running at the moment. Many pharmacies are still open and your medication should be available as usual. If your pharmacy is busy, you may want to order your medication earlier.
You can either collect your repeat prescription in person and take it to the pharmacy or manage it using an online tool or app.
In England you can manage repeat prescriptions through your phone or tablet using the NHS App.
In Wales you can check to see if your GP surgery is registered with My Health Online. It’s a secure website where you can create a free account to manage repeat prescriptions.
Using an online tool or app can give you more control over your prescriptions. For example:
having medication delivered to you
placing an order when you’re almost out of medicine instead of receiving more than you need
changing pharmacies if you move house
Speak with your GP to have your prescriptions changed to electronic ones. This may not be possible if your medication needs reviewing and adjusting regularly.
Home deliveries for medication
Some pharmacies offer free home deliveries for medication. This may give you more control and privacy if you rely on someone else to pick up your prescriptions. You can usually manage these deliveries through the pharmacy’s website or app, such as:
Some paid health apps allow you to speak with a GP through a video call. But they will not know you and your medical history.
You can check your symptoms online through websites and apps. These are sometimes called symptom checkers or diagnostic tools. They show you possible health conditions based on your symptoms. Check your symptoms through NHS services:
Always contact your GP if you’re worried about symptoms.
Online health information
You can find a lot of health information online. But it may not be correct or accurate. For trusted health information visit NHS or government websites and organisations or charities related to your conditions.