Coronavirus: information and updates

Prescriptions and accessing healthcare

Warning Coronavirus symptoms

To protect others, do not leave your home if you think you have coronavirus.

Check if you have coronavirus symptoms (NHS)

Call 111 if you’re worried about symptoms or other health conditions that put you at a higher risk.

Register for help with care, medication and supplies (GOV.UK)

There are several ways you can access medical services. This depends on your healthcare needs and what services are available in your area.

GP appointments

Booking appointments online

Many GP surgeries allow you to book and cancel appointments on their website. But they may only make some appointments available online. If you need an appointment quickly or for the same day, call the surgery as soon as it opens to book.

Phone or video appointments

You can now have a phone or video appointment with your healthcare professional. Contact your surgery or local health service to find out if it’s an option.

Tips for phone health and care appointments (Healthwatch)

Easy read pdf: How to make health appointments on your phone or computer (Healthwatch)

Medication and prescriptions

Warning Medication during coronavirus

You should be able to get repeat prescriptions through your GP. You can do this by phone, email or online depending how your surgery is running at the moment. Many pharmacies are still open and your medication should be available as usual. If your pharmacy is busy, you may want to order your medication earlier.

Online health and prescription services (NHS)

Call 111 if you have any problems or need an emergency prescription.

NHS 111 Online

Managing repeat prescriptions

You can either collect your repeat prescription in person and take it to the pharmacy or manage it using an online tool or app.

In England you can manage repeat prescriptions through your phone or tablet using the NHS App.

In Wales you can check to see if your GP surgery is registered with My Health Online. It’s a secure website where you can create a free account to manage repeat prescriptions.

Using an online tool or app can give you more control over your prescriptions. For example:

  • having medication delivered to you
  • placing an order when you’re almost out of medicine instead of receiving more than you need
  • changing pharmacies if you move house

Speak with your GP to have your prescriptions changed to electronic ones. This may not be possible if your medication needs reviewing and adjusting regularly.

Home deliveries for medication

Some pharmacies offer free home deliveries for medication. This may give you more control and privacy if you rely on someone else to pick up your prescriptions. You can usually manage these deliveries through the pharmacy’s website or app, such as:

Due to increasing demand, deliveries may take a few days longer. Check with your local pharmacy.

Dental appointments

Routine dental appointments have stopped because of coronavirus. Call your dentist or NHS 111 if you need urgent treatment.

You may be able to book dental appointments online. This depends on your dental practice.

How to find an NHS dentist (NHS)

Dental care for people with cerebral palsy

Managing your health

Warning Follow your care plan

You may have care plans for things like physio or looking after your mental health. Try to follow your care plan while you’re at home during lockdown.

Speak with your GP or healthcare professional if you’re finding it difficult.

Healthcare apps

There are many free healthcare apps available for your phone and tablet to help you:

  • book appointments
  • order repeat prescriptions
  • check symptoms
  • view your medical records
  • manage certain conditions, like diabetes and asthma

Mental health and coronavirus

Research what apps best suit your needs and check that they are secure before signing up. See what other people with similar conditions use on forums and social media.

Get support from our online community

Free apps approved by the NHS include:

Some paid health apps allow you to speak with a GP through a video call. But they will not know you and your medical history.

Symptom checkers

You can check your symptoms online through websites and apps. These are sometimes called symptom checkers or diagnostic tools. They show you possible health conditions based on your symptoms. Check your symptoms through NHS services:

Always contact your GP if you’re worried about symptoms.

Online health information

You can find a lot of health information online. But it may not be correct or accurate. For trusted health information visit NHS or government websites and organisations or charities related to your conditions.

Credible websites should:

  • use simple, clear language
  • be accessible for different devices
  • provide links to research to back what they say
  • include publish and review dates
  • provide contact details

NHS certified organisations (NHS)

Last reviewed by Scope on: 20/05/2020

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