Coronavirus: information and updates

Prescriptions and accessing online healthcare services

Warning Coronavirus symptoms

To protect others, do not leave your home if you think you have coronavirus.

Check if you have coronavirus symptoms (NHS)

Call 111 if you’re worried about symptoms or other health conditions that put you at a higher risk.

There are several ways you can access medical services. This depends on your healthcare needs and what services are available in your area.

GP appointments

You may be able to book appointments with your doctor in person, on the phone or over video.

Booking appointments online

Many GP surgeries allow you to book and cancel appointments on their website. But they may only make some appointments available online. If you need an appointment quickly or for the same day, call the surgery as soon as it opens.

Phone or video appointments

You can now have a phone or video appointment with your healthcare professional. Contact your surgery or local health service to find out if it’s an option.

Tips for phone health and care appointments (Healthwatch)

Easy read pdf: How to make health appointments on your phone or computer (Healthwatch)

Medication and prescriptions

You can either collect your repeat prescription in person and take it to the pharmacy or manage it using an online tool or app.

In England you can manage repeat prescriptions through your phone or tablet using the NHS App.

In Wales you can check to see if your GP surgery is registered with My Health Online. It’s a secure website where you can create a free account to manage repeat prescriptions.

Using an online tool or app can give you more control over your prescriptions. For example:

  • having medication delivered to you
  • placing an order when you’re almost out of medicine instead of receiving more than you need
  • changing pharmacies if you move house

Speak with your GP to have your prescriptions changed to electronic ones. This may not be possible if your medication needs reviewing and adjusting regularly.

How to order repeat prescriptions online (NHS)

Home deliveries for medication

Some pharmacies offer free home deliveries for medication. This may give you more control and privacy if you rely on someone else to pick up your prescriptions. You can usually manage these deliveries through the pharmacy’s website or app, such as:

Due to increasing demand, deliveries may take a few days longer. Check with your local pharmacy.

Dental appointments

Call your dentist or NHS 111 if you need urgent treatment.

You may be able to book dental appointments online. This depends on your dental practice.

How to find an NHS dentist (NHS)

Dental care for disabled people

Managing your health

Speak with your GP or healthcare professional if you’re finding it difficult to maintain your care plan.

Healthcare apps

There are many free healthcare apps available for your phone and tablet to help you:

  • book appointments
  • order repeat prescriptions
  • check symptoms
  • view your medical records
  • manage certain conditions, like diabetes and asthma

Mental health and coronavirus

Research what apps best suit your needs and check that they are secure before signing up. See what other people with similar conditions use on forums and social media. 

Free apps approved by the NHS include:

Some paid health apps allow you to speak with a GP through a video call. But they will not know you and your medical history.

Symptom checkers

You can check your symptoms online through websites and apps. These are sometimes called symptom checkers or diagnostic tools. They show you possible health conditions based on your symptoms.

Check your symptoms through NHS 111 Online.

Always contact your GP if you’re worried about symptoms.

Online health information

You can find a lot of health information online. But it may not be correct or accurate. For trusted health information, visit NHS or government websites and organisations or charities related to your conditions.

Credible websites should:

  • use simple, clear language
  • be accessible for different devices
  • provide links to research to back what they say
  • include publish and review dates
  • provide contact details

NHS certified organisations (NHS)

Last reviewed by Scope on: 06/01/2021

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