There are various ways you can contact your gas and electricity supplier.
Minicom or textphone
Using a textphone can help you make a phone call if you have hearing or speech difficulties.
You can download the Relay UK app or use a textphone.
You need to dial 18001, followed by the number you want to call. The service is free. You just pay for the normal call charges.
Relay UK app
Using Facebook or Twitter, you can send messages to their social media team.
WhatsApp is available for EDF.
Instead of making a phone call, you can send and receive live messages from your supplier.
Last reviewed by Scope on: 23/12/2020
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