Coronavirus: information and updates

Ways to contact your supplier

There are various ways you can contact your gas and electricity supplier.

Minicom or textphone

Using a textphone can help you make a phone call if you have hearing or speech difficulties.

You can download the Relay UK app or use a textphone.

You need to dial 18001, followed by the number you want to call. The service is free. You just pay for the normal call charges.

Relay UK app

Social media

Using Facebook or Twitter, you can send messages to their social media team.

WhatsApp is available for EDF.

Live chat

Instead of making a phone call, you can send and receive live messages from your supplier.

British Sign Language video

Some providers have this service.

British Gas access for all

E.ON Energy SignLive

Last reviewed by Scope on: 23/12/2020

Was this page helpful?

We're sorry to hear that.

Tell us how we can improve it

Need more help with household bills?

Opens in a new windowOpens an external siteOpens an external site in a new window