Coronavirus: information and updates

Energy supplier overcharges and refunds

Energy suppliers have different refund policies. Your energy supplier might not give you a refund unless you ask for it.

Refund policies (MoneySavingExpert)

Claiming credit

If you pay by Direct Debit, you may pay for more energy than you use. You can claim your credit at any time.

Claim back credit from your energy supplier (Citizens Advice)

Compensation if you have a power cut

If the electricity or gas to your home goes off, you may be able to claim compensation.

Get compensation if you have a power cut (Citizens Advice)

Last reviewed by Scope on: 21/12/2020

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