Coronavirus: information and updates

Smart meters

Smart meters are the new generation of electric and gas meters. They are free of charge. Your energy supplier will fit them for you.

You do not need to have broadband. Smart meters work in areas with poor phone signal, as they use radio waves.

Pros and cons of smart meters


  • You do not have to take meter readings manually. This is useful if you find it hard to access your meter.
  • No estimated bills. The reading will be accurate so no more over- or under-paying.
  • The in-home display allows you to see how much you are spending and what appliances are costing you the most.


  • Sometimes, smart meters can lose functionality and you might have to go back to manual readings.

Smart meter installation

Most energy suppliers have a smart meter page on their website where you can sign up online or you can call your supplier.

Contact your energy supplier about getting a smart meter (Smart Energy GB)

How to read a smart meter

Your smart meter will record the energy you use. It automatically sends meter readings to your supplier.

If you are having problems with your smart meter, contact your supplier.

Your smart meter display allows you to see your energy usage in real time. This means you can see where you might be able to make changes to reduce energy usage and your bill.

If you had a smart meter installed before November 2019

Version 1 automatic meter reads but can lose this functionality if you switch supplier. But these will get a remote upgrade soon to Version 2. The supplier will do this for you without visiting your home.

If you had a smart meter installed after November 2019

Version 2 smart meters started from November 2019. They take automatic meter readings and keep functioning normally if you switch supplier. They are suitable for someone who switches regularly and wants to ensure they have accurate bills.

Last reviewed by Scope on: 07/04/2022

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