Coronavirus: information and updates

Government food parcels no longer needed?

If you received an NHS letter and have registered as shielding, you are entitled to receive a weekly food parcel. It contains enough food for an adult for 1 week.

If you do not want to receive this, you can cancel deliveries if you wish.

The Government will be contacting everyone who is receiving a food parcel to confirm whether:

  • you still need a food parcel
  • you need additional help when the Shielding Programme pauses at the end of July.

Cancel food parcels in England

If you want to cancel deliveries, there are 3 ways to do this.

In person

You can refuse the parcel on delivery or leave a note on your front door. 

Online

Go to GOV.UK where you registered as shielded

Reply yes to 'Do you have a way of getting essential supplies delivered at the moment?' This will remove you from the government distribution list.

By phone

Call free on 0800 028 8327. Make sure you have your NHS number. This will be on the top of your NHS letter. This is an automated phone line and you will need to follow the instructions. Reply yes to 'Do you have a way of getting essential supplies delivered at the moment?'. This will remove you from the government distribution list.

If you need deliveries again or are having problems

Contact your local authority if you are having problems with food parcel deliveries.

Contact your local council (GOV.UK)

Are you finding it hard to afford food? (GOV.UK)

Cancel food parcels in Wales

Contact your local authority to tell them you no longer need a food parcel. They will remove you from the list.

Contact your local authority (gov.wales)

Warning Priority for supermarket delivery slots

If you cancel delivery of food parcels, you will still be on the shielding list and have priority for supermarket delivery slots.

If you have unwanted food, donate it to your local:

food bank (Trussell Trust)

COVID-19 mutual aid group

Last reviewed by Scope on: 26/06/2020

Was this page helpful?

We're sorry to hear that.

Tell us how we can improve it

More about food and essentials

Opens in a new windowOpens an external siteOpens an external site in a new window