Coronavirus: information and updates

Saving water and money

Water companies have funding which can support you financially if you cannot afford your bills. They also have free products and tips to help you save water

Affinity Water

Contact numbers:

0345 357 2402 (non-metered account)

0345 357 2401 (metered accounts)

Affinity water supplies:

  • Northwest London
  • Home Counties
  • Bedfordshire
  • Berkshire
  • Buckinghamshire
  • Essex
  • Hertfordshire
  • Surrey
  • London Boroughs of Harrow and Hillingdon
  • London Boroughs of Barnet, Brent, Ealing and parts of Enfield
  • Tendring peninsula in Essex
  • Folkestone and Dover areas of Kent

Low Income Fixed Social Tariff (Affinity Water)

Help with paying bills (Affinity Water)

Reducing water tips (Affinity Water, pdf)

Albion Water


  • Knowle
  • Rissington
  • Oaklands Hamlet
  • Castle Hill

Contact number: 0330 024 20 20

Albion Water have a Special Assistance Fund (SAF) if you are unable to pay your bill for financial or personal reasons.

Anglian Water

Supplies the East of England

Contact number: 03457 919155

Struggling to pay your bill? (Anglian Water)

Order a free money saving water device (Anglian Water)

Bournemouth Water


  • Bournemouth
  • New Forest
  • Poole
  • Salisbury

Contact number: 01202 590059

Need help paying your bill (Bournemouth Water)

Free water saving products (Save Water Save Money)

Bristol Water


  • Thornbury
  • Weston-Super-Mare
  • Street
  • Glastonbury
  • Frome

Contact number: 0345 702 3797

Get help with paying your bill (Bristol Water)

Cambridge Water


  • Cambridge to Ramsey (North)
  • Gamlingay (West)
  • Balsham (East)
  • Melbourne (South)

Contact number: 01223 706050

Help paying your bill (Cambridge Water)

Save money on your bill (Cambridge Water)

Cholderton and District Water


  • Shipton Belinger
  • Thruxton
  • Amport
  • Quarley

Contact numbers

01980 629203 (office hours)

07437445863 (out of office hours)

Water charges and procedures (Cholderton and District Water)

Dee Valley / Hafren Dyfrdwy

Contact number: 0330 678 0679


  • Wrexham
  • Parts of North Wales
  • Parts of Chester
  • Parts of North West England

Here 2 Help scheme

Free money saving water devices (ST Water)

Essex and Suffolk Water


  • Parts of Norfolk and Suffolk
  • Parts of Essex
  • Parts of Greater London

Contact number: 0345 782 0111

Financial support (ES Water)

Free money saving water devices (ES Water)

Independent Water Networks

Independent Water Networks (IWN) provides water and sewerage services to both residential and business customers on new-build housing developments across the UK.

Contact number: 02920 028 711

Help with high bills (IWN)

Using water wisely at home (IWN)

Northumbrian Water


  • Northumberland
  • Durham
  • Tyne and Wear
  • Parts of North Yorkshire
  • Essex and Suffolk

Useful tips to save (Northumbrian Water)

Contact number: 0345 7335566

Severn Trent Water


  • Newcastle Under Lyme
  • Stoke
  • North East Derbyshire
  • Bolsover
  • North and South Kesteven
  • Nottingham
  • Wolverhampton
  • Worcester
  • Cotswolds
  • Cherwell
  • Gloucester

Contact number: 03456 022 777

Help paying your bill (Severn Trent Water)

Tips on how to save water (Severn Trent Water)

South East Water


  • Kent
  • Surrey
  • Hampshire
  • Sussex
  • Berkshire

Help paying your bill (South East Water)

Tips on how to save water (South East Water)

Contact number: 0800 952 4000.

South West Water


  • Devon
  • Cornwall
  • Parts of Somerset

Contact number: 0800 0830283

South West Water

Southern Water


  • Isle of Wight
  • Hampshire
  • West Sussex
  • Hastings
  • Parts of Kent

Contact number: 0800 027 0363

Difficulty paying your bill (Southern Water)

Tips on how to save money

Sutton and East Surrey Water


  • East Surrey
  • West Sussex
  • West Kent
  • South London

Contact number: 01737 772000

Help paying your bill (SES Water)

Tips on how to save money (SES Water)

Thames Water


  • Greater London
  • Luton
  • Thames Valley
  • Surrey
  • Gloucestershire
  • North Wiltshire
  • Far West Kent

Contact number: 0800 980 8800

Thames Water

Money saving tips (Thames Water)

United Utilities Water


  • Cumbria
  • Greater Manchester
  • Lancashire
  • Merseyside
  • Cheshire
  • Parts of Derbyshire

Contact number: 0800 0726765

Difficulty paying your bill (United Utilities)

Tips on saving money (United Utilities)

Welsh Water


  • Most of Wales
  • Some of West England

Contact number: 0800 052 0140

Welsh Water

Wessex Water


  • Bristol
  • Dorset
  • Somerset
  • Wiltshire
  • Parts of Gloucestershire and Hampshire

Contact number: 0345 6003600

Wessex Water

Yorkshire Water


  • West Yorkshire
  • South Yorkshire
  • East Riding of Yorkshire
  • Parts of North Lincolnshire
  • Most of North Yorkshire
  • Parts of Derbyshire

Help paying your bill (Yorkshire Water)

Tips on how to save money (Yorkshire Water)

Contact number: 0345 124 2424.

Last reviewed by Scope on: 10/11/2020

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