How to contact us

"How can I submit a concern or complaint?"

If you have a concern or a complaint about our fundraising practices please contact our Supporter Care Team who will investigate the matter thoroughly. 
Phone: 020 7619 7296 (Monday to Friday 9am to 5pm)

We will keep in touch with you throughout the process and aim to get a formal complaint response back to you within two weeks. In some cases, this may take up to 28 days.