Respectful fundraising policy

Policy statement

Scope recognises that in fulfilling our purpose to drive change across society so that disabled people have the same opportunities as everyone else, we are reliant on the trust and generosity of our supporters.

We will treat all supporters, existing and new, fairly and ensure our fundraising is legal, open, honest and respectful.

Scope will endeavour to take all practical measures to protect the public from unreasonable intrusion on a person’s privacy, unreasonably persistent approaches and undue pressure to give.

We also recognise that some of the people with whom we will come into contact through fundraising activities may not always be in a position to understand the nature of the donation we ask them to give and the purpose for which it is being asked. We will support our fundraising staff and the third party agencies that raise funds on our behalf to recognise signs of vulnerability and respond to the supporter appropriately and respectfully.

We will take care and make reasonable effort in our interactions with supporters to determine whether they are able to make decisions about their giving. We will not deny anyone’s wish to donate to the cause of their choice based solely on age, appearance or condition. Our intention is to inform, support and protect our donors so that they are able to make informed decisions about donating to Scope.

Key principles

At Scope, our fundraising promise to the general public and our existing supporters is that our fundraising, in all its forms, is legal, open, honest and respectful.

We will be honest about how donations are used to fulfil our mission, open about the methods we use to raise funds and who we work with, respectful to the wishes, preferences, personal information and circumstances of the people we interact with and we will take all steps necessary to comply with the law and sector fundraising practice standards.

If our fundraisers, those employed by Scope or contracted to fundraise on our behalf, identify signs of vulnerability, they will respond appropriately and according to these four principles:

We will always be respectful. This means being mindful of and sensitive to any particular need that a donor may have. It also means striving to respect the wishes and preferences of the donor.
  • We will treat donors fairly. We will not discriminate against any group or individual based on their appearance or health conditions.
  • We will respond appropriately to the individual needs of our donors. We will adapt our approach (tone, language, communication technique) to suit the needs and requirements of the donor.
  • We will take responsibility for our actions, ensuring that your fundraising is carried out in line with the Code of Fundraising Practice.
This approach has been informed by the Institute of Fundraising’s guidance on treating donors fairly.

Legal and regulatory requirements

This policy and related procedures takes into account the following legal requirements and regulatory codes, standards and guidance:
  • the Charities (Protection and Social Investment) Act 2016
  • the Data Protection Act 1998
  • the Fundraising Regulator Code of Fundraising Practice
  • the Fundraising Regulator Rulebooks for Street Fundraising and Door Fundraising
  • the Institute of Fundraising Treating People Fairly Guidance
  • the Direct Marketing Association Code and related guidance and white papers (e.g. Guidelines for call centres dealing with vulnerable consumers)
  • the Gambling Act 2005
  • the Gambling Commission Licence Conditions and Codes of Practice (LCCP)
  • the Mental Capacity Act 2005

Who is covered by this policy?

‚ÄčThis policy applies to all staff who fundraise for Scope, and the professional fundraisers and commercial participators, and their representatives, who are contracted to raise funds on Scope’s behalf.

Areas of responsibility

Scope fundraising staff

Scope staff raise funds for Scope are responsible for implementing this policy and adhering to the related procedures. They should make themselves familiar with this policy as well as the Code of Fundraising Practice and the Institute of Fundraisings (IoF) Treating Donors Fairly guidance. When responding to a supporter or member of the public in vulnerable circumstances, staff must take all necessary steps to understand if the supporter is able to make an informed decision about donating to Scope and respond appropriately. If a supporter is deemed unable to make an informed decision the fundraiser must not accept the donation.

Professional Fundraisers / third party agencies contracted by Scope.

Scope adheres to the legislation and regulation set out in section four of this policy and expects all agency contracts to do the same.

Agencies must comply with the relevant sections of the Charities (Protection and Social Investment) Act 2016 and must have their own, voluntary standards and policies of protecting the public and vulnerable people from unreasonable intrusion on privacy, unreasonably persistent fundraising and undue pressure to donate, which must be shared with Scope. Agencies will also be required to share with Scope the methods they use to monitor compliance to such scheme and standards and report the outcomes to Scope.

Professional fundraisers raising funds on Scope’s behalf are expected to demonstrate the principles outlined in this policy when they represent Scope and follow the guidance and procedures outlined in this policy.

If a third party agency acting on Scope’s behalf has not acted in accordance with this policy, Scope may stop working with the agency or ask that individual fundraisers responsible for non-compliance with this policy be removed from the campaigns.