Assistant shop manager person specification

Job title: Assistant shop manager

Reports to: Shop manager

Directorate: Retail

Grade: G

Direct reports: None

Budget resource and responsibility: None

Job description

Grade specific competencies


  • Ability to communicate well with the general public and external customers
  • Ability to provide excellent customer service in an efficient and courteous manner
  • Ability to motivate self and others
  • Ability to deal with confidential information in an appropriate manner


  • Demonstrable understanding of the social model of disability and clarity about the contribution of Retail to achieving social change and what Scope does.

Standard role-based competencies 


  • Accountable for the Health and Safety processes within the shop
  • Proven experience in a retail or customer service environment
  • Experience of  cash handling, banking and security associated with the task
  • Good written and numerical skills
  • Experience of supervising a team
  • Willingness and ability to participate in Scope’s performance management process
  • Initiating ideas/solutions to encourage more sales and generate more stock
  • To look at different ways to attract, develop and retain volunteers.
  • To make decisions in line with trading requirements within the remit of the day-to-day running of the shop in the absence of the shop manager
  • Must be willing to undertake relevant training and attend meetings as required.
  • Must be prepared to work in other shops occasionally if requested.
  • Must be willing to act as key holder.


  • Demonstrable knowledge of fashion trends
  • Experience of working in a charity shop
  • Must be willing to work on Saturdays, and Bank Holidays if required.
  • Must be willing to work the occasional Sunday as required in line with peak trading periods such as Christmas and sales promotions
  • Must be able to lift heavy and/or bulky items

Core behaviours – with example indicators


  • Supporting Scope: Communicates  to people about what we do and give them great examples from our work
  • Taking responsibility: Builds effective working relationships to ensure inclusive and collaborative working
  • Solving problems: Finds new and better ways of doing the things within own area of responsibility
  • Valuing customers: Consults with customers, deliver what you say and ensure they are satisfied
  • Working as part of a team: Collaborates and communicates regularly and effectively with colleagues taking a different approach when useful

Travel / residence

Travel may be required throughout the area and elsewhere within England and Wales to attend meetings.

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