Assistant shop manager person specification
Job title: Assistant shop manager
Reports to: Shop manager
Direct reports: None
Budget resource and responsibility: None
Grade specific competencies
- Ability to communicate well with the general public and external customers
- Ability to provide excellent customer service in an efficient and courteous manner
- Ability to motivate self and others
- Ability to deal with confidential information in an appropriate manner
- Demonstrable understanding of the social model of disability and clarity about the contribution of Retail to achieving social change and what Scope does.
Standard role-based competencies
- Accountable for the Health and Safety processes within the shop
- Proven experience in a retail or customer service environment
- Experience of cash handling, banking and security associated with the task
- Good written and numerical skills
- Experience of supervising a team
- Willingness and ability to participate in Scope’s performance management process
- Initiating ideas/solutions to encourage more sales and generate more stock
- To look at different ways to attract, develop and retain volunteers.
- To make decisions in line with trading requirements within the remit of the day-to-day running of the shop in the absence of the shop manager
- Must be willing to undertake relevant training and attend meetings as required.
- Must be prepared to work in other shops occasionally if requested.
- Must be willing to act as key holder.
- Demonstrable knowledge of fashion trends
- Experience of working in a charity shop
- Must be willing to work on Saturdays, and Bank Holidays if required.
- Must be willing to work the occasional Sunday as required in line with peak trading periods such as Christmas and sales promotions
- Must be able to lift heavy and/or bulky items
Core behaviours – with example indicators
- Supporting Scope: Communicates to people about what we do and give them great examples from our work
- Taking responsibility: Builds effective working relationships to ensure inclusive and collaborative working
- Solving problems: Finds new and better ways of doing the things within own area of responsibility
- Valuing customers: Consults with customers, deliver what you say and ensure they are satisfied
- Working as part of a team: Collaborates and communicates regularly and effectively with colleagues taking a different approach when useful
Travel / residence
Travel may be required throughout the area and elsewhere within England and Wales to attend meetings.