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Customer coordinator - sleep service job description

Job title: Customer coordinator - sleep service

Reports to: Families services programme lead

Team: Delivery

Location: Here East, Stratford, London

Salary: £23,000 per year

Role purpose

To be the main initial contact point for Scope’s family services in London; The role will deal with all referrals made online and will be responsible for triaging all referrals and allocating customers to a practitioners or signposting to other services if required. A level of general administrative duties will also be required.

Main responsibilities

  • Support the development, delivery and evaluation of family services in London
  • Deal with all initial referrals/enquiries to family services, signpost customers to other services where appropriate.
  • Allocate eligible customers to practitioners if service criteria have been met.
  • To assist develop publicity materials and an information package promoting the service.
  • To ensure evaluation of all service delivery and collate the required evidence as agreed with the Programme lead; Head of Delivery and Outcomes and evaluation colleagues.
  • Organise team meetings and other events as required by the programme lead and team members.
  • Provide general administrative support to the Family services team and the wider Delivery team.
  • Promote the service appropriately within operational boundaries, ensuring that statutory and community services can refer into the service where appropriate

Mandatory for all staff

  • Work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction.
  • Demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
  • Work within Scope’s policies and procedures.

Key contacts


  • Family services team
  • Programme Lead
  • Head of Delivery- Family-focused services
  • Extended Delivery team
  • Human resources/Finance/IT and other support teams as required


  • Local authorities
  • Local organisations
  • Parent and carer groups
  • Parents and families of disabled children
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