Employee relations adviser job description

Job title: Employee relations adviser

Reports to: Employee relations manager

Department: People

Team: Employee relations

Location: Here East, Stratford, London preferred with flexibility to travel. 

Salary: £27,000 to £30,000 per year 

Role purpose

To be a disability gamechanger

  • Provide current and effective organisational employment relations advice to People Team colleagues and managers
  • Providing options to assist People Team colleagues and managers in achieving the best outcome for Scope when dealing with ER issues, ensuring that the advice given and the decisions taken are guided by our policies and aligned to the culture we aspire to
  • Work proactively with line managers to deal effectively with all ER related activity, coaching managers through the process and supporting them whilst leaving the management responsibility with them
  • Develop managers to be confident in undertaking early stages of formal procedures, ensuring supporting documentation is up to date and accessible
  • To contribute as part of a wider People team to the development of people management policies and procedures, managers’ guidance notes and projects that reflect organisational requirements
  • Positively support and champion change across the organisation
  • Use key performance indicators to recommend areas for improvement

Main responsibilities

  • Develop the capacity of line managers to manage a range of ER problems locally, developing management styles to foster positive working relationships with employees, minimising the occurrence of line management problems and issues and fostering a positive climate for ER activity
  • Coach and develop managers to be competent and consistent in their execution of policies and procedures encouraging problems to be dealt with informally and as soon as possible
  • Coach and develop line managers in supporting disabled employees effectively, being clear they understand the requirements, appropriate reasonable adjustments and on-going support/review in line with the inclusivity lead
  • Lead on complex ER casework, including representation at Tribunal with the support of the ER Manager
  • Proactively manage and support the company in relation to all elements of TUPE, Acquisitions, Redundancy (where applicable), and ensuring all relevant processes are followed and compliance is met
  • Work collaboratively with the People Team within the designated contract areas on a range of people and organisational matters
  • Work flexibly across the region as required supporting colleagues on projects and work activity
  • Managing all medium and high risk ER cases to resolution
  • Preparation and presentation of monthly reports on volumes, trends. Identifying opportunities, and putting forward recommendations, for continuous improvement eg to existing policies, processes, procedures and line manager training
  • Identifying skills/knowledge gaps and support in the delivery of interventions, such as workshops and coaching

Skills and competencies


  • Minimum level 7 CIPD or equivalent qualification (experience may count)
  • Comprehensive understanding of employment law and the employment tribunal process.
  • Commercial approach to providing solutions to people issues.
  • Highly effective communication and negotiation skills
  • Confidence to back own options


  • You are disabled or have lived experience of disability.
  • Experience of designing and delivering training to disabled people and making training accessible.

Mandatory for all staff

  • Work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction.
  • Demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
  • Work within Scope’s policies and procedures.

Key contacts


  • People team, all internal customers


  • Legal Advisors and ACAS

Our values

We are ambitious and determined. We innovate and strive for better. Bold and challenging of the status quo, ourselves and each other. We listen and share, tapping into the expertise of others. We are transparent about what we do and how we do things. We create supportive and accessible environments. We value and respect each other’s expertise and diversity, taking responsibility for what we do to support each other to succeed. We are single minded in our desire to achieve equality.

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