Employment advisor job description

Job title: Employment advisor

Reports to: Employment team manager

Department: Service delivery

Team: Support to Work

Location: Here East, Stratford - Scope head office

Grade: F

Salary: £25,000 per year

Direct reports:None

Budget/Resource responsibility: None

Person specification

Role purpose

An integral role within our National Support to Work Service. This role will be required to service a caseload of customers within the service providing digital support to customers who are looking for work or work related advice.

Main responsibilities and accountabilities

  • Conduct a thorough online/digital initial assessment of all customers joining the Support to Work Service to understand fully their support needs.
  • Develop SMART goal based action plans that clearly show how the customers support needs will be addressed.
  • Measure, record and track “distance travelled” for each customer in caseload and ensure that an evidence based approach is adopted to recording the customer journey
  • Effectively manage customer caseload to ensure all KPI’s are met and evidenced in line with standards required and that effective use of time is maintained and evidenced on a weekly basis.
  • Deliver on line 121/group based learning and development sessions as required to develop a customer’s knowledge and skills to enable them to achieve their career aspirations and move them towards employment.
  • Work collaboratively within the team to provide support where needed in line key performance indicators to ensure service targets are achieved.
  • Any other duties as required to support the delivery of of the Support to Work service.

Grade specific competencies

  • To participate and and lead on sessions within monthly team meetings based on the Scope team meeting template.

Mandatory for all staff

  • Work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction.
  • Demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
  • Work within Scope’s policies and procedures.

Key contacts

Internal

  • National Delivery Managers
  • Team Managers
  • Extended Customer and Strategy team
  • Human Resources/Finance/IT and other support teams as required

External

  • Corporate Funder
  • Customers and third party contacts
  • Organisations (Private, Public and Third Sector who can support and enhance the delivery of the National Employment Service)
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