Impact manager job description

Job title: Impact manager

Reports to: Head of research and impact

Department: Policy and research

Team: Research and impact

Location: Here East, Stratford - Scope head office

Grade: D

Salary: £40,000 per year

Direct reports:None

Budget/Resource responsibility: None

Person specification

Role purpose

  • To measure Scope’s organisational social impact, to ensure we can demonstrate the change we are making help us improve our current practices.
  • To develop social impact measurement across all of Scope's activities, by collaboratively defining and measuring impact, and helping to create an impact-led culture.
  • To develop a social impact measurement framework, alongside managing regular updates from teams.
  • To lead the analysis and reporting on our social impact and communicate this across the organisation.

Main responsibilities and accountabilities

  • Develop a comprehensive measurement framework to easily collate and communicate Scope’s social impact internally in an engaging way.
  • In collaboration with the Head of Research and Impact, and teams across Scope, develop metrics to measure the social impact Scope is having on disabled people’s lives.
  • Working for the Customer Strategy and Experience department, obtain social impact metrics from individual teams in a timely and regular basis.
  • Working with the Research team, lead in identifying and extracting relevant data from secondary datasets to measure disabled people’s outcomes.
  • Proactively identify gaps in our social impact evidence base and commission external agencies or conduct research to fill this void and meet Scope’s requirements.
  • Lead the analysis of social impact metrics to understand trends and evidence impact.
  • Clearly communicate the social impact Scope is having to internal and external audiences, through written and verbal channels.
  • Work across Scope at a team and organisational level to learn from our evidence, to improve future performance and increase our social impact.
  • Develop and maintain an influential peer network and strategic partnerships with academics, think tanks and others to keep abreast of developments in the area and ensure Scope’s practices reflect this.
  • Identify opportunities and lead improvements on the social impact practices within Scope.
  • Work in collaboration with the Customer Strategy and Experience team and the wider Research team to evaluate the social impact we are having on disabled people’s lives.
  • Build and develop the social impact function across the organisation.
  • Assist the wider Policy and Research team as needed.
  • Represent Scope externally at relevant research conferences and seminars.

Grade specific competencies

  • Lead effective and engaging monthly team meetings based on Scope team meeting template, reporting back on key issues and questions raised.
  • To recruit, manage and develop staff within Scope’s HR and operational policies and procedures.
  • To utilise volunteers appropriately within the department. To encourage and appreciate staff who support Scope outside of their job role by volunteering in shops, events or services or by other discretionary efforts.
  • To encourage team members to maximise potential through continuous learning whilst challenging and dealing with under performance.
  • Ensure that effective and engaging monthly team meetings happen within your area based on the Scope team meeting template and those issues and questions are reported back.

Mandatory for all staff

  • Work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction.
  • Demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
  • Work within Scope’s policies and procedures.

Key contacts


  • Staff and volunteers across Scope
  • Impact working groups
  • Policy and research senior leadership team


  • Disabled people and their families
  • Disabled people's organisations
  • Voluntary sector researchers
  • Think tanks and academics
  • Journalists
Opens in a new windowOpens an external siteOpens an external site in a new window