Impact manager person specification
Job title: Impact manager
Reports to: Head of research and impact
Department: Policy and research
Team: Research and impact
Location: Here East, Stratford - Scope head office
Salary: £40,000 per year
Budget/Resource responsibility: None
Knowledge and experience
- Demonstrable understanding of the social model of disability and clarity about the contribution of research to achieving social change.
- Demonstrates a facilitative working style able to broker internal and external relationships to ensure effective business solutions and resolve conflict where necessary.
- Demonstrates excellent written and verbal communication skills in order to be able to communicate with stakeholders in a clear, meaningful and effective way.
- Ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities.
- Demonstrates effective interpersonal skills.
- Evidence of excellent IT skills particularly Microsoft Office.
- Demonstrates a responsible approach to decision making and assessment and management of risk for the overall benefit of Scope.
- Demonstrates training and/or qualifications in both qualitative and quantitative research methods or equivalent working experience.
- Demonstrates a commitment to ongoing personal development.
Skills and competencies
- Experience and expertise of developing social impact measures and a holistic framework for capturing this information.
- Demonstrable experience of evaluating services or campaigning work.
- Experience and confidence in using software packages like MS Excel or SPSS to create a social impact evidence database.
- Excellent analytical skills and experience of using them to develop new insights.
- A thorough understanding of evaluation methodologies and techniques, for example developing a Theory of Change, measuring qualitative metrics and calculating a social return on investment etc.
- A track record of developing and managing projects of work with multiple dependencies and delivering them to time and on budget.
- A confident communicator who can build consensus on contentious issues and clearly communicate complex analysis and ideas.
- Ability to quickly assimilate information and work flexibly across a range of thematic areas and types of work.
- Ability to think creatively and develop innovative social impact metrics and projects.
- Enthusiasm and a desire to lead the social impact work at Scope and put disabled people at the heart of our work.
- An understanding of how evidence and social impact informs social change.
- Ability to use statistical software packages like SPSS to extract data from secondary data sources.
- Experience of commissioning external research or additional questions in surveys.
- Ability to think creatively about ways to engage with and involve disabled people in research.
- Supporting Scope: Ensures they have a thorough understanding of Scope’s strategic direction and how they contribute to it.
- Taking responsibility: Takes responsibility for team (where relevant) maintains a ‘no blame culture’ while ensuring people are accountable and can learn from their mistakes.
- Solving problems: Gathers all the facts and considers all the options before making a decision.
- Valuing customers: Values and encourages customer feedback and collates/captures customer compliments and complaints, analysing the feedback and acting accordingly.
- Working as part of a team: Building and maintaining performance of self and others by coaching and mentoring.