Impact manager person specification

Job title: Impact manager

Reports to: Head of research and impact

Department: Policy and research

Team: Research and impact

Location: Here East, Stratford - Scope head office

Grade: D

Salary: £40,000 per year

Direct reports:None

Budget/Resource responsibility: None

Job description

Knowledge and experience


  • Demonstrable understanding of the social model of disability and clarity about the contribution of research to achieving social change.
  • Demonstrates a facilitative working style able to broker internal and external relationships to ensure effective business solutions and resolve conflict where necessary.
  • Demonstrates excellent written and verbal communication skills in order to be able to communicate with stakeholders in a clear, meaningful and effective way.
  • Ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities.
  • Demonstrates effective interpersonal skills.
  • Evidence of excellent IT skills particularly Microsoft Office.
  • Demonstrates a responsible approach to decision making and assessment and management of risk for the overall benefit of Scope.
  • Demonstrates training and/or qualifications in both qualitative and quantitative research methods or equivalent working experience.
  • Demonstrates a commitment to ongoing personal development. 

Skills and competencies 


  • Experience and expertise of developing social impact measures and a holistic framework for capturing this information.
  • Demonstrable experience of evaluating services or campaigning work.
  • Experience and confidence in using software packages like MS Excel or SPSS to create a social impact evidence database.
  • Excellent analytical skills and experience of using them to develop new insights.
  • A thorough understanding of evaluation methodologies and techniques, for example developing a Theory of Change, measuring qualitative metrics and calculating a social return on investment etc.
  • A track record of developing and managing projects of work with multiple dependencies and delivering them to time and on budget.
  • A confident communicator who can build consensus on contentious issues and clearly communicate complex analysis and ideas.
  • Ability to quickly assimilate information and work flexibly across a range of thematic areas and types of work.
  • Ability to think creatively and develop innovative social impact metrics and projects.
  • Enthusiasm and a desire to lead the social impact work at Scope and put disabled people at the heart of our work.
  • An understanding of how evidence and social impact informs social change.


  • Ability to use statistical software packages like SPSS to extract data from secondary data sources.
  • Experience of commissioning external research or additional questions in surveys.
  • Ability to think creatively about ways to engage with and involve disabled people in research.

Scope behaviours

  • Supporting Scope: Ensures they have a thorough understanding of Scope’s strategic direction and how they contribute to it.
  • Taking responsibility: Takes responsibility for team (where relevant) maintains a ‘no blame culture’ while ensuring people are accountable and can learn from their mistakes.
  • Solving problems: Gathers all the facts and considers all the options before making a decision.
  • Valuing customers: Values and encourages customer feedback and collates/captures customer compliments and complaints, analysing the feedback and acting accordingly.
  • Working as part of a team: Building and maintaining performance of self and others by coaching and mentoring.
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