To manage a case-load of customers, supporting and empowering them to create an action plan leading to their next steps on their chosen career path
Conduct an initial information gathering session for all customers joining the Career Pathways service to understand fully their career aspirations
Develop SMART goal based action plans that clearly articulate the steps required to support the customers aspirations
Effectively manage customer caseload to ensure all KPI’s are met and that effective use of time is maintained on a weekly basis.
Deliver 121 sessions to provide advice and guidance to the customer to enable them to take the next steps with their career aspirations
To liaise closely with Partner Organisations to encourage referrals onto Career Pathways
To work collaboratively within the team to provide support where needed in to ensure KPI’s are achieved
Any other duties as required to support the delivery of the Career Pathways service.
Grade Specific Competencies
To participate and lead on sessions within monthly team meetings based on the Scope team meeting template.
Mandatory for all staff
To work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction
To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
To work within Scope’s policies and procedures.
Heads of Departments
Employment Team Managers/Team Leaders
Extended services team
Local Specialist Provision Providers
Corporate Funding Partner
Knowledge and experience
Demonstrable experience in the advice and guidance or careers field
Dynamic and results-driven and comfortable delivering to targets
Demonstrable track record of performance across a range of outcome and quality measures
Demonstrable track record of delivering 121 sessions
Understanding of the social model of disability
Professional qualification or proven experience in relevant field
Excellent working knowledge of IT including Word for Windows, Excel and PowerPoint. Must be able to use email and the internet and be proficient in the use of digital applications to support our customer journey
Excellent communication skills, strong organisational skills and experience in a customer facing role
Ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities
Ability to respond to issues, problems and challenges that arise within job area and to implement solutions to overcome them
Motivated and be able to work independently in addition to contributing as a member of the local team and the wider Employment Service TeamJob description