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Careers Pathway Advisor London

London

Job details

  • Stratford, London
  • £25,000 per year
  • 35 hours per week (Monday to Friday)
  • Full time, permanent

Working at Scope

  • Be a disability gamechanger
  • 27 days holiday per year
  • Flexible working
  • Discounts at gyms, restaurants and more

Job description

Role purpose

To manage a case-load of customers, supporting and empowering them to create an action plan leading to their next steps on their chosen career path

Responsibilities

  • Conduct an initial information gathering session for all customers joining the Career Pathways service to understand fully their career aspirations
  • Develop SMART goal based action plans that clearly articulate the steps required to support the customers aspirations
  • Effectively manage customer caseload to ensure all KPI’s are met and that effective use of time is maintained on a weekly basis.
  • Deliver 121 sessions to provide advice and guidance to the customer to enable them to take the next steps with their career aspirations
  • To liaise closely with Partner Organisations to encourage referrals onto Career Pathways
  • To work collaboratively within the team to provide support where needed in to ensure KPI’s are achieved
  • Any other duties as required to support the delivery of the Career Pathways service.

Grade Specific Competencies

  • To participate and lead on sessions within monthly team meetings based on the Scope team meeting template.

Mandatory for all staff

  • To work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction
  • To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
  • To work within Scope’s policies and procedures.

Key contacts

Internal contacts

  • Heads of Departments
  • Employment Team Managers/Team Leaders
  • Extended services team

External contacts

  • Referral Organisations
  • Local Specialist Provision Providers
  • Corporate Funding Partner

Person Specification

Knowledge and experience

Essential

  • Demonstrable experience in the advice and guidance or careers field
  • Dynamic and results-driven and comfortable delivering to targets
  • Demonstrable track record of performance across a range of outcome and quality measures
  • Demonstrable track record of delivering 121 sessions 

Desirable

  • Understanding of the social model of disability
  • Professional qualification or proven experience in relevant field

Skills 

Essential

  • Excellent working knowledge of IT including Word for Windows, Excel and PowerPoint. Must be able to use email and the internet and be proficient in the use of digital applications to support our customer journey
  • Excellent communication skills, strong organisational skills and experience in a customer facing role
  • Ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities
  • Ability to respond to issues, problems and challenges that arise within job area and to implement solutions to overcome them
  • Motivated and be able to work independently in addition to contributing as a member of the local team and the wider Employment Service TeamJob description
 

Contact us

If you have any questions please get in touch.

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