Charity Shop Manager

Job Description

About the job

What the job is for

To raise money to support disability charity Scope’s work, by:

• effectively managing the day to day running of the shop, staff and volunteers
• maximising sales and keeping shop expenses down.

Your manager

The retail area manager.

People you’ll manage

Assistant shop managers and a team of shop volunteers.

Other Scope staff you’ll work with

The area manager, divisional support manager, other shop managers, drivers, and operational and support staff.

People you’ll work with outside Scope

Customers, volunteers, drivers, local businesses, community organisations, employment services like job centres, volunteer providers and the Probation Service.

Budget responsibility

Each shop has its own budget, set by the area manager.

Key Objectives

• Actively promote Scope and its services within the community.
• Support disabled customers, volunteers and staff by creating an inclusive environment to shop, volunteer and work.
• Make sure the shop makes a significant profit to support Scope’s work.
• Lead the team to deliver excellent customer service.
• Keep the shop safe, clean, and welcoming to customers.
• Hands on approach to managing the shop operations including the staff and volunteer team.
• Drive volunteer recruitment, training and retention so the shop always has enough people to fill the rota.

Leadership

• Drive sales by helping the shop team effectively manage stock.
• Spot trends and opportunities to promote Scope, the shop and stock donations in the local community.
• Be an excellent role model and create a positive environment so that shop team members feel motivated and valued.
• Promote customer service best practice, giving guidance, feedback and coaching to the shop team.
• Lead regular individual and team meetings (including volunteers).
• Discuss training needs and performance issues with the area manager.
• Join area meetings, retail events and training.
• Make sure daily admin and financial tasks are carried out in line with the Scope cash and security policies.
• Take responsibility for safeguarding and health and safety, including reports, risk assessments and other checks.

Shop trading

• Continually improve the shop’s performance, meeting or exceeding income targets including sale of donated and new goods, corporate donations, cash appeal, Gift Aid, raffle and rag.
• Drive stock generation, processing, security, collection and preparation.
• Meet shop floor density and quality targets.
• Keep the shop safe, clean and welcoming to customers, with attractive stock displays, according to Scope’s shop standards.
• Keep the back of house safe and pleasant for staff and volunteers.
• Comply with Scope’s policies and procedures, particularly in relation to shop security, safeguarding and health & safety regulations.

Other tasks

• Cover other local shops when necessary.
• Inform the Area Manager or other appropriate manager(s) of any concerns.
• Any other reasonable tasks your manager asks you to help with.
• Move and sort large quantities of stock, sometimes in confined or limited space.

Scope’s values

Be a Disability Gamechanger, acting, behaving and communicating in line with Scope’s values.

We are courageous, pioneering, connected, open and fair.