Coronavirus: information and updates

Content Designer


Job details

  • Stratford, London
  • £33,000 to £37,000 per year
  • 35 hours per week (Monday to Friday)
  • Full time, 6 months Fixed Term Contract

Working at Scope

  • Be a disability gamechanger
  • 27 days annual leave
  • Generous pension
  • Discounts at gyms, restaurants and more


Job description

Role purpose

Create and iterate content that helps disabled people and their families solve problems.

Main responsibilities

  • Work with user researchers to understand the needs of our customers and plan content.
  • Produce content that is accessible and in the Scope tone of voice.
  • Collaborate with subject experts and policy advisers. Your content must be accurate and support Scope’s policy position.
  • Research the language your readers use. Make sure your content is searchable, and people understand it.
  • Run critical reviews of all the content you produce. Iterate in response to feedback.
  • Use data to identify where and how you can improve published content.
  • Take part in daily team stand-ups.
  • Contribute to regular team retrospectives, reflecting on working practice and suggesting improvements.
  • Support people in other teams across Scope to write content. This includes running training workshops as well as informal support.
  • Advocate for content design and inclusive content. This can include writing for the team blog and speaking at external events.
  • To encourage team members to maximise their potential through continuous learning whilst challenging and dealing with under performance.
  • To utilise volunteers appropriately within the department
  • To work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction
  • To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
  • To work within Scope’s policies and procedures.

Key contacts

Internal contacts

  • User researchers
  • Senior content designer
  • Senior editor
  • Subject experts within Scope
  • Content producers in other Scope teams
  • Policy advisers
  • Programme lead

External contacts:

  • Customers of Scope services
  • Scope website users
  • External suppliers
  • External subject experts

Person Specification


  • Degree or equivalent qualification or experience

Knowledge and experience


  • Experience of user-centred content design
  • Experience of using data to improve the usability and usefulness of content
  • Experience of writing accessible content in plain English
  • Experience of working to a style guide and brand tone of voice
  • Understands content workflow
  • Experience of content design practices like paired writing and content critiques


  • Understands the social model of disability
  • Experience of using Agile processes like Kanban to manage content production
  • Understands on-page SEO (search engine optimisation) and how people search for information online



  • Excellent writing skills, including plain English
  • Outstanding attention to detail
  • Self-motivated with the ability to work on own initiative
  • Communicates well with different audiences
  • Creative mindset, finding the best solution by testing and learning
  • IT literate
  • Strong organisation and time management skills
  • Collaborates and develops rapport with a wide range of people


  • Facilitation of group discussions and work critiques

Contact us

If you have any questions please get in touch.

Opens in a new windowOpens an external siteOpens an external site in a new window