Employer Engagement Specialist

Job description

This role will form a vital part of the ‘Support to Work’ delivery team to support disabled people gain paid employment.

You will develop new relationships with companies and recruitment agencies who want to recruit more disabled people and secure opportunities for disabled people to enter sustainable employment.

Main responsibilities

• You will take full account management responsibility for these employer relationships ensuring our customers receive the opportunities they desire to move into work.
• You will work collaboratively with the existing ‘Support to Work’ team and other key stakeholders within the organisation, to ensure that opportunities are maximised.
• You will build relationships to ensure that Scope’s goal of everyday equality for disabled people in work is realised , ensuring that companies have awareness of disabled people’s needs in employment, as well as an understanding of schemes such as Access to Work.
• You will also be responsible for the management of our inhouse jobs board, ensuring roles are posted within agreed SLAs, ensuring the ‘Support to Work’ team are aware of the jobs board and its functionality and troubleshooting any issues.
• Once customers have found employment, you will work with the in-work support advisers to ensure they have the correct support within their workplace to enable them to sustain permanent work.
• Based from either our Leeds or Manchester office, some travel may be required within England and Wales.

Mandatory for all staff

• Work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction.
• Demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
• Work within Scope’s policies and procedures.

Key contacts

Internal

• Employment Programme Lead
• Support to Work Advisers
• Extended Engagement, Enterprise, and Delivery team

External

• Employers
• Recruitment Agencies
• Third Sector organisations

Person specification

Knowledge and experience

Essential

• An experienced Employer Engagement Officer/Recruiter, you will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving disabled people's lives through employment.
• You will have excellent negotiation skills and have the ability to positively influence employers and be able to demonstrate previous experience of this.
• You will be dynamic, results-driven, and comfortable working to targets with a proven track record of achieving outcomes, both over the phone and in face to face meetings.
• You will understand disabled people’s needs regarding employment, including a good understanding of Employment Law and the Equality Act
• You will be able to demonstrate excellent communication skills, strong organisational skills and experience in a customer facing role.
• Understanding of the social model of disability
• Professional qualification or proven experience in relevant field

Desirable

• Experience of managing an online jobs board
• Experience of using a CRM system

Skills

Essential

• Excellent working knowledge of IT including Word for Windows, Excel and PowerPoint. Must be able to use email and the internet and be proficient in the use of digital applications to support our customer journey
• Excellent communication skills, strong organisational skills and experience in a customer facing role
• Ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities
• Ability to respond to issues, problems and challenges that arise within job area and to implement solutions to overcome them
• Motivated and be able to work independently in addition to contributing as a member of the area team and the wider delivery team