Employment Adviser

Job description

Role purpose

To manage a case-load of customers, supporting and empowering them, ensuring that all programme KPI’s are met.

Responsibilities

Conduct a thorough initial assessment of all customers joining the programme to understand fully their support/development needs

Develop SMART goal based action plans that clearly show how the customers support and development needs will be addressed

Measure, record and track “distance travelled” for each customer in caseload and ensure that an evidence based approach is adopted to recording the customer journey

Deliver 121/group based learning and development sessions as detailed in the delivery timetable, to develop a customer’s knowledge and skills to enable them to achieve their aspirations.

To liaise closely with organisations to encourage referrals onto the service

To work collaboratively within the team to provide support where needed in to ensure contract KPI’s are achieved

Any other duties as required to support the delivery of the service.

Grade Specific Competencies

To participate and lead on sessions within monthly team meetings based on the Scope team meeting template.

Mandatory for all staff

To work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction

To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.

To work within Scope’s policies and procedures.

Key contacts

Internal contacts

Head of Services

Service Managers

Extended services team and internal support teams

External contacts:

Referral Organisations

Local Specialist Provision Providers

Voluntary/Third Sector organisations.

Person Specification

Knowledge and experience

Essential

Demonstrable experience in the relevant field

Dynamic and results-driven and comfortable delivering to targets

Demonstrable track record of performance across a range of outcome and quality measures

Demonstrable track record of delivering 121/group sessions therefore assisting customers in their journey.

Desirable

Understanding of the social model of disability

Professional qualification or proven experience in relevant field

Skills

Excellent working knowledge of IT including Word for Windows, Excel and PowerPoint. Must be able to use email and the internet and be proficient in the use of digital applications to support our customer journey

Excellent communication skills, strong organisational skills and experience in a customer facing role

Ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities

Ability to respond to issues, problems and challenges that arise within job area and to implement solutions to overcome them

Motivated and be able to work independently in addition to contributing as a member of the area team and the wider Service Team[insert introduction]

Disabled candidates

Equality and inclusion are at the heart of Scope’s mission and we are committed to creating a diverse and inclusive workplace with equality of opportunity for everyone.

We welcome applications from disabled people and guarantee interviews to disabled applicants who meet the minimum job criteria. Please let us know in your application if you would like to be considered for this.