Be a Disability Gamechanger and join us as an employment advisor on our national employment service Support to Work, which provides employment advice and guidance to disabled people across England and Wales. Your key responsibilities will be to manage a caseload of customers who are looking for work. You will provide digital employment support over the telephone and via our online portal, creating an online action plan to improve their employability skills and ultimately find paid employment within their 12 weeks on the service.
Full job description
We are looking to recruit experienced advisers with demonstrable employability knowledge within the field of disability.
You will have excellent communication skills both verbal and written and be able to demonstrate experience in a customer facing role including experience of supporting customers remotely online and by telephone.
Showing that you have a flexible approach and can respond positively to change and have the ability to work well under pressure and deal effectively with conflicting priorities will allow to succeed within this role.
It is essential that you have a good working knowledge of IT including Microsoft Office Products and are confident user of digital technology demonstrating a positive approach to the adoption of innovative products and tools. A knowledge and experience of Microsoft dynamics would be desirable.
You will bring drive and enthusiasm to your role and demonstrate that you care passionately about improving disabled people's lives through employment. With excellent negotiation skills, you will be able to positively influence at all levels. You will be dynamic, and results driven with demonstrable evidence of performance across a range of outcomes.
As this service will have extended opening hours, a degree of flexibility is required to support your team within our operating hours. You will be required to work 35 hours per week on a rota basis.
Full person specification
Please apply with CV and cover letter fully detailing your suitability for this role.
cope is working to drive social change and equality for 14 million disabled people in the UK. We’ll do this by delivering online and in-person services that support 2 million disabled people each year, and provide the evidence to change society for many more.
Find out more about Scope
Equality and inclusion are at the heart of Scope's mission and we are committed to creating a diverse and inclusive workplace with equality of opportunity for everyone.
We welcome applications from disabled people, and guarantee interviews to disabled applicants who meet the minimum job criteria. Please let us know in your application if you would like to be considered for this.