To support the Head of Employment with the co-ordination of a pilot to test and learn an individualised pathway of support for our employment customers. You will co-ordinate the internal teams required to support this pilot and work with those teams and customers to support the trial of this new way of working.
Main responsibilities and accountabilities:
Support the Head of Employment to set up and co-ordinate meetings/workshops with all internal stakeholders to ensure effective management and implementation of this pilot
Take a lead role in documenting and participating in the test and learn nature of this pilot
Support the development and upskilling of our existing advisers to deliver this new pilot
Comply with Scope’s policy and procedures, and external compliance such as GDPR, complaints, and safeguarding policies.
All stakeholders across the organisation
Relevant experience of:
Supporting a team with all aspects of a new project
Supporting any adaptations in existing content.
Working with customers to co-produce content and test and learn a new way of working.
Working collaboratively across departments to reach the end goal.
Have working knowledge of our existing employment services.
Experience working across internal teams on a project.
Able to manage workload autonomously and effectively deliver to targets.
Excellent verbal and written communication skills and ability to support a team to adapt to a new way of working whilst ensuring our customers are put at the heart of this pilot.
Strong team working skills.
Excellent IT skills (including Word, Excel, Outlook, Sharepoint and Teams)
Previous experience in training within a team environment
Experience of supporting a similar pilot or project.
Ideally familiar with CRM systems.
Skills and competencies
Organised- Exceptional organisational skills to support the co-ordination and successful completion of this pilot.
Communication: Excellent interpersonal skills and the ability to build relationships with a range of internal stakeholders.
Resilience – being determined to see things through and find ways around problems, making adaptations as necessary to achieve required goals.
Learning & Flexibility – be flexible to new situations, be active in extracting learnings in terms of what works and what needs to change over time.
Focused- To be able to work independently.
A good understanding of social model of disability