Infrastructure Engineer

Job description

Role purpose

To be part of the team managing Scope’s online and onsite infrastructure.  You will be supporting, managing, configuring and monitoring our core Infrastructure.  To be involved in the design and implementation of our future projects.  To mentor the Service Desk team, assisting them with troubleshooting and escalations

Main responsibilities

• To support and develop Scope’s Azure and Microsoft Windows based server infrastructure (and other OS as required).
• To keep up to date with latest server and network technologies and suggest how Scope could benefit from them
• To monitor developments in server and network technology, and advise on how Scope can benefit from technology developments in this area
• To work with external suppliers or service providers, making sure the service we receive is fit for purpose and value for money
• To support Scope as it becomes a digitally enabled organisation
• To ensure a high quality of service and availability of the server infrastructure to the organisation
• To monitor the security and performance of Scope’s online and onsite server infrastructure
• Works with all aspects of implementation and management of servers and Scope’s server infrastructure
• To advise and take action as necessary to maintain a secure computing environment.
• To ensure at all times an adequate level of connectivity and support for staff connecting to the local area network.
• To support and advise staff on use of these facilities, in accordance with the organisations policies and priorities.
  and maintain tools to run and monitor the server network (HP Tools, VMWare, SCCM, etc.)

Mandatory for all staff

• To work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction
• To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework
• To work within Scope’s policies and procedures

Internal contacts

• All staff as Scope

External contacts

• Key suppliers and relevant organisations

Person Specification

Qualifications

• Microsoft MCSA Windows 10 Certification or equivalent
• Cisco CCNA Certification or equivalent
• MCSA: Cloud Platform Microsoft Certified Solutions Associate or relevant experience

Knowledge and experience

Essential

• Good understanding of Azure server architecture and Azure Cloud platform
• A good understanding of monitoring tools
• Experience of MS365 (SharePoint, Teams, One Drive for Business)
• Good understanding of Microsoft Server Infrastructure
• Proven knowledge of working with Active Directory and Group Policy

Desirable

• Working knowledge of Windows 2016 Server Operating System
• Demonstrable understanding of networking technologies and protocols including Wireless technologies, routing, switching, firewalls.
• Demonstrable understanding of the social model of disability
• Strong all round Infrastructure background

Skills

Essential

• Proven organisational and prioritising skills
• Demonstrates excellent communication and interpersonal skills
• Ability to provide excellent customer service in an efficient and courteous manner
• Ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities
• Demonstrable ability to work on own initiative and with minimum supervision

Desirable

• Ability to provide support remotely using tools such as SCCM, Sysaid

Scope Behaviours

• Supporting Scope: Talks to team and others about how we can contribute to Scope’s strategic direction
• Taking responsibility: Demonstrates the ability to take responsibility, shows concern for the customer and to do what they say they will do
• Solving problems: Support team to develop new ideas and change things for the better within my unit.
• Valuing customers: Engage with customers on their terms, using different approaches to suit the situation
• Working as part of a team: Manages differences constructively, dealing effectively with conflict and valuing diversity

***Please note: Applicants can also provide their CV to highlight their technical computer ability which will be look at in conjunction with their application form***