Online Community Coordinator

Are you energetic, empathetic and full of ideas to help a lively team grow a thriving online community platform? Scope are looking for 3 personable community Coordinators who can offer a human touch and help build rapport with people connected by disability.

You’ll be tech savvy and able to navigate evolving digital platforms (including forums and social media), have a confident command of written English, relish the idea of finding ways to bring people together online and be able to keep your head (and your heart) in what can often be a challenging and emotive environment.

About the role

Main responsibilities and accountabilities:

• Work on the community responding to discussions, managing, moving and renaming discussions where appropriate
• Deal with spam and reported posts, including safeguarding reports
• Promote content, including blogs, across our social media channels including responding to Facebook comments and other social media tasks
• Identify potential new community champions and/or advisors
• Closely work with the Community team on various projects and tasks where required
• Collate and complete the monthly community team diary in Outlook

Bloggers outreach and content creation:

• Identify themes and ideas for guest blogs/content with the team
• Research potential bloggers using the community, internet and social media and build relationships with potential guest bloggers
• Create blogs in line with the community planning calendar, edit to ensure tone of voice and Scope’s style are followed
• Email other relevant organisations to share and promote the online community blogs
• Set up Guest Q&As with external professionals in subjects of interest in line with the community themes and community plan

Newsletter/Email marketing:

• Create Mailchimp emails within the corporate template to promote community conversations and themes
• Report on the open and click rates using MailChimp analytics
• Annotate the newsletter transmission date to Google Analytics
• Create specific email/newsletter campaigns around particular issues as required
• Create emails to interact and activate members to re-visit the community

Story championing:

• Train as a ‘Stories Champion’ with the Stories team
• Collate stories from our community users that can be used by the organisation as a way of promoting the online community: interview, transcribe, write the feature and share
• Work with colleagues in PR and stories to identify themes that will work with the community themes
• Create content for other Scope purposes e.g. critics and pair-writing

Grade Specific Competencies:

• Work with volunteers appropriately within the department
• Encourage fellow team members to maximise potential through continuous learning
• Assist with tasks and activities with other departments e.g. press, PR and social media
• Attend and contribute to meetings and training days internally and externally
• Be an advocate for what we do by championing our vision and representing the department positively across Scope

Mandatory for all staff:

• To work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction
• To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework
• To work within Scope’s policies and procedures

About you

Qualification, knowledge and experience:

• Worked within a community/forum environment
• Social media knowledge and understanding of Facebook and Twitter including the use of social media scheduling tools
• Writing and content creation skill

Essential:

• Understanding of the importance and application of Plain English
• Experience of writing and editing content for a community audience
• Understanding the importance of multimedia content for different audiences

Desirable:

• Lived experience of disability
• Demonstrable understanding of the social model of disability
• Experience of creating or commissioning multimedia content

Skills and competencies:

• Excellent written English, spelling and grammar
• Methodical, with excellent attention to detail
• Highly computer literate  

Disabled candidates

Equality and inclusion are at the heart of Scope’s mission and we are committed to creating a diverse and inclusive workplace with equality of opportunity for everyone.

We welcome applications from disabled people and guarantee interviews to disabled applicants who meet the minimum job criteria. Please let us know in your application if you would like to be considered for this.