Coronavirus: information and updates

Online Community Coordinator

Leeds - Closes on 25/11/2020

Job details

  • Whitehall Road Leeds
  • £12,600 a year (equivalent to £21,000 full time)
  • 21 hours per week (evenings and weekends)
  • Part time, permanent

Working at Scope

  • Be a disability gamechanger
  • 16 days annual leave (equivalent to 27 days if full time),
  • Generous pension,
  • Discounts at gyms, restaurants and more.

Job description

Create an excellent experience for people who use our online community.

This role ensures that our disabled customers and their families have a good experience finding the information they need on employment, parenting, equipment, care and numerous other topics across the forum boards on the community.

Responsibilities 

  • Work on the community responding to discussions, managing, moving and renaming discussions where appropriate
  • Deal with spam and reported posts, including safeguarding reports
  • Promote content, including blogs, across our social media channels including responding to Facebook comments and other social media tasks
  • Identify potential new community volunteers
  • Closely work with the Community team on various projects and tasks where required
  • Collate and complete the monthly community team diary in Outlook

Bloggers, outreach and content creation

  • Identify themes and ideas for guest blogs/content with the team
  • Research potential bloggers using the community, internet and social media and build relationships with potential guest bloggers
  • Write and create blogs in line with the community planning calendar, edit to ensure tone of voice and Scope’s style are followed
  • Email other relevant organisations to share and promote the online community blogs
  • Set up Guest Q&As with external professionals in subjects of interest in line with the community themes and community plan
  • Develop partnerships and working relationships with external organisations to improve community knowledgebase

Newsletter and email marketing

  • Create Mailchimp emails within the corporate template to promote community conversations and themes
  • Report on the open and click rates using MailChimp analytics
  • Annotate the newsletter transmission date to Google Analytics
  • Create specific email/newsletter campaigns around particular issues as required
  • Create emails to interact and activate members to re-visit the community

Grade specific

  • Work with volunteers appropriately within the department
  • Encourage fellow team members to maximise potential through continuous learning
  • Assist with tasks and activities with other departments e.g. press, PR and social media
  • Attend and contribute to meetings and training days internally and externally
  • Be an advocate for what we do by championing our vision and representing the department positively across Scope

Mandatory for all staff

  • To work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction
  • To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework
  • To work within Scope’s policies and procedures

Internal contacts

  • Community team, including volunteers and advisers (staff and external)
  • Helpline and all other online digital services
  • Cross department including, Digital, Research and Marketing colleagues

External contacts

  • Peers within charitable sector, particularly information providers

Person specification

Knowledge and experience

  • Worked within a community/forum environment
  • Social media knowledge and understanding of Facebook and Twitter
  • Writing and content creation skills
  • Understanding of the importance and application of Plain English essential

Essential

  • Experience of writing and editing content for a community audience
  • Understanding the importance of multimedia content for different audiences

Desirable

  • Lived experience of disability
  • Demonstrable understanding of the social model of disability
  • Experience of creating or commissioning multimedia content

Skills

  • Excellent written English, spelling and grammar
  • Methodical, with excellent attention to detail
  • Highly computer literate 

Contact us

If you have any questions please get in touch.

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