Coronavirus: information and updates

Online Community Coordinator

Remote-based close to one of our locations (London, Leeds, Manchester and Cardiff) - Closes on 17/09/2021

Job details

  • As above
  • £17,600 a year (equivalent to £22,000 full time)
  • 28 hours per week (evenings and weekends)
  • Part time, 12 Months Fixed Term Contract

Working at Scope

  • Be a disability gamechanger
  • 27 days holiday per year
  • Flexible working
  • Discounts at gyms, restaurants and more

Job description

To implement an excellent experience for people who use our online community.  This role ensures that our disabled customers and their families have a good experience finding the information they need on employment, parenting, equipment, care and numerous other topics across the forum boards on the community.

Responsibilities 

  • Work on the community responding to discussions, managing, moving and renaming discussions where appropriate
  • Deal with spam and reported posts, including safeguarding reports
  • Promote content, including blogs, across our social media channels including responding to Facebook comments and other social media tasks
  • Identify potential new community volunteers
  • Closely work with the Community team on various projects and tasks where required
  • Collate and complete the monthly community team diary in Outlook

Bloggers, outreach and content creation

  • Identify themes and ideas for guest blogs/content with the team
  • Research potential bloggers using the community, internet and social media and build relationships with potential guest bloggers
  • Write and create blogs in line with the community planning calendar, edit to ensure tone of voice and Scope’s style are followed
  • Email other relevant organisations to share and promote the online community blogs
  • Set up Guest Q&As with external professionals in subjects of interest in line with the community themes and community plan
  • Develop partnerships and working relationships with external organisations to improve community knowledgebase

Newsletter and email marketing

  • Create Mailchimp emails within the corporate template to promote community conversations and themes
  • Report on the open and click rates using MailChimp analytics
  • Annotate the newsletter transmission date to Google Analytics
  • Create specific email/newsletter campaigns around particular issues as required
  • Create emails to interact and activate members to re-visit the community

Grade specific

  • Work with volunteers appropriately within the department
  • Encourage fellow team members to maximise potential through continuous learning
  • Assist with tasks and activities with other departments e.g. press, PR and social media
  • Attend and contribute to meetings and training days internally and externally
  • Be an advocate for what we do by championing our vision and representing the department positively across Scope

Mandatory for all staff

  • To work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction
  • To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework
  • To work within Scope’s policies and procedures

Internal contacts

  • Community team, including volunteers and advisers (staff and external)
  • Helpline and all other online digital services
  • Cross department including, Digital, Research and Marketing colleagues

External contacts

  • Peers within charitable sector, particularly information providers

Person specification

Knowledge and experience

  • Worked within a community/forum environment
  • Social media knowledge and understanding of Facebook and Twitter
  • Writing and content creation skills
  • Understanding of the importance and application of Plain English essential

Essential

  • Experience of writing and editing content for a community audience
  • Understanding the importance of multimedia content for different audiences

Desirable

  • Lived experience of disability
  • Demonstrable understanding of the social model of disability
  • Experience of creating or commissioning multimedia content

Skills

  • Excellent written English, spelling and grammar
  • Methodical, with excellent attention to detail
  • Highly computer literate 

Contact us

If you have any questions please get in touch.

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