Online customer service assistant

Scope is launching an exciting ecommerce division to support our many charity shops across England and Wales. Working in a new team, this will be a great opportunity to develop your skills and be part of establishing a new invaluable source of income for Scope.

About the role

You'll help us raise money to support Scope’s work by:

• Supporting the work of the Online sales division
• Contributing to the online sales department making a significant profit to support Scope’s work
• Provide customer support to online sales customers
• Answering queries from shop staff
• Achieving and maintaining a top rated seller status
• Actively promoting Scope whenever possible

Full job description

About you

Are you all about customer service? We are looking for someone who thrives in a team, supporting them with administrative activities as well as our customers so that they get a great experience buying from Scope.

You'll need experience in answering and solving queries with a flexible and friendly approach so that our customers return to us and provide great feedback. Excellent organisational, communication and administration skills are a must along with great I.T. skills.

Disabled candidates

Equality and inclusion are at the heart of Scope’s mission and we are committed to creating a diverse and inclusive workplace with equality of opportunity for everyone.

We welcome applications from disabled people and guarantee interviews to disabled applicants who meet the minimum job criteria. Please let us know in your application if you would like to be considered for this.

About Scope

Our mission is to drive social change so that disabled people have the same opportunities as everyone else. We want to achieve everyday equality and support disabled people to get the best start in life, live the life they choose and be financially secure.

We do this by running a range of services, raising awareness of the issues that disabled people face and influencing change across society. We provide support, advice and information for more than a quarter of a million disabled people and family members every year. Our growing retail network is at the centre of what we do, raising vital money to fund our work.

Find out more about Scope