Panel Executive

Job description

Role purpose

Scope’s Research Panel is a group of disabled people who use their lived experiences to take part in online and face to face research projects. You will help manage and grow the Panel, and make sure that disabled people have a voice.

Main responsibilities and accountabilities

Over the last three years, panellists from Scope’s Research Panel have helped improve Scope’s website, campaigns, services, partnerships and more. We’re looking for a Panel Officer to support us with the day to day running of the Research Panel as we grow. You’ll help organise research projects (from surveys, one to one sessions and UX sessions, to focus groups), as well as organising travel arrangements and incentives, managing our new online Panel platform, and engaging with new panellists. 

This is an exciting and challenging role with lots of potential for development. By making sure that disabled people and their families are heard, you can make a real difference and drive change.     
The role will primarily be based at Scope’s office in Stratford, East London and may require some travel to external events and locations.

Key contacts

Internal contacts

Customer and Market Insight Manager (Reporting to)

Panel Lead

Insight team

Strategy, Evidence and Insight department

Strategy, Insight and Social Change directorate (including Policy, Campaigns and Communications)

Marketing, Fundraising, Digital, and Delivery

Corporate Partnerships

Volunteers

External contacts

Existing customers of Scope services and products

Scope website and community users

Potential panellists

Corporate partners and charities Scope work with 

Person specification

• Excellent communication and administrative skills 
• Self-motivated with the ability to work on own initiative 
• Ability to work within a team 
• Able to develop rapport with a wide range of people in varying circumstances
• Enjoy challenges and demonstrate problem-solving and decision-making abilities
• Good time management skills coupled with the ability to prioritise workloads and meet deadlines
• Comfortable being a part of all aspects, stages and tasks during the life cycle of a standard research project

Qualifications - Desirable

• MRS Diploma or other recognised research qualifications.

Knowledge and Experience

Essential

• Experience of working in research or with research panels
• A good working knowledge of market research methodologies
• An interest in developing research experience in the social research sector

Desirable

• Lived experience of disability
• Demonstrable understanding of the social model of disability
• Experience using market research field software

Skills and Competencies

Essential

• Great communication skills and a strong grasp of the English language; you will be responsible for contacting panellists via our online portal, email, SMS, phone calls etc. using a clear, concise writing style
• Excellent attention to detail and a high degree of numeracy
• Exceptional organisational skills as well as the ability to work under pressure; able to work flexibly and manage workloads according to business demands
• Good IT knowledge and experience on Microsoft projects, especially using Excel and Outlook
• Self-motivated with the ability to work on own initiative and hit the ground running

Desirable

• Understanding of project management techniques
• Practical experience of qualitative and quantitative research methods

Grade specific competencies

• Contribute effectively and engage in team meetings
• To utilise volunteers appropriately within the department. 

Mandatory for all staff

• To work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction
• To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
• To work within Scope’s policies and procedures.