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Volunteering Good Practice Lead


Job details

  • Stratford, London
  • £27,000 per year
  • 35 hours per week (Monday to Friday)
  • Full time, 12 Months Fixed Term Contract

Working at Scope

  • Be a disability gamechanger
  • 27 days holiday per year
  • Flexible working
  • Discounts at gyms, restaurants and more

Job description

Role purpose:

Scope is committed to becoming a leading example for volunteering best practice within the charity sector, ensuring that volunteers are supported and involved in all aspects of the organisation. We are committed to ensuring we have meaningful volunteering opportunities and are following good volunteering practice to engage with volunteers safely and responsibly. The Volunteering team supports the organisation in its involvement of volunteers, by providing resources, guidance and advice to colleagues managing volunteers. The role will support the Head of Volunteering with activities relating to volunteering good practice throughout the volunteer journey. A particular emphasis for this role will be developing and delivering safeguarding related training to volunteer managers and volunteers, ensuring our volunteering programmes are safe, adhere to safeguarding standards and met the highest standards of volunteering best practice. The role will therefore have a dotted line to the Head of Safeguarding.

Main responsibilities and accountabilities: 

  • Work collaboratively with other teams to coach and train volunteer managers on volunteering-and safeguarding related topics.
  • Design and coordinate professional boundaries training for Scope volunteers including the production of materials to support training.
  • Gather evidence and feedback on the training and coordinate the monitoring of the compliance.
  • Champion volunteering good practice across Scope
  • Review and update volunteering resources to ensure they are up to date with volunteering good practice. 
  • Provide guidance, support and advice to staff on volunteering matters such as recruitment, retention and problem solving in line with Scope’s volunteering policies and guidance.  
  • Contribute to the development and implementation, of the volunteering strategy. 
  • Support and develop volunteer’s understanding to ensure high standards of care, values, ethics, equality and diversity, policies and procedures, and legislation requirements are met.
  • Champion a culture of safeguarding and wellbeing excellence always

Mandatory for all staff: 

  • To work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction.
  • To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
  • To work within Scope’s policies and procedures.

Key contacts

Volunteering team

Safeguarding team 

Retail colleagues 


Other People Team colleagues 

Person specification:


  • Experience of developing, managing and evaluating volunteer programmes and projects. 
  • Experience in managing, leading and working effectively with volunteers.
  • Sound knowledge of working with children and vulnerable adults.
  • Excellent up to date knowledge of good practice in volunteer management
  • Knowledge and experience of creating training content and materials. 
  • Knowledge, experience and proven ability to manage projects and relationships.
  • Experience in reporting and evaluation techniques
  • Knowledge of best practice relating to Safeguarding


  • Demonstrable understanding of the social model of disability

Skills and competencies:

  • Excellent training, facilitation and coaching skills; ability to enthuse and inspire and increase others’ confidence. 
  • Highly effective communications skills, both written and verbal, across diverse and varied audience. 
  • Ability to work on own initiative and with others, including the ability to influence others and work collaboratively to ensure effective project management and delivery. 
  • Innovative and solutions focused.
  • Highly organised and efficient working style, fluent with Microsoft Outlook, Word, Excel and PowerPoint
  • Willingness to work outside position description where required.

Contact us

If you have any questions please get in touch.

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