Parent Adviser person specification

Job title: Parent adviser

Reports to: Team manager

Department: Customer strategy and experience

Location: Cardiff

Salary: £12,000 per year

Job description


Good level of general education - A level or equivalent

Knowledge and experience


  • Lived experience of disability (minimum of two years)
  • An understanding of the support needs of parents of disabled children
  • Excellent verbal and written communication skills
  • Effective IT Skills including use of all Microsoft Office Products
  • Experience of providing mentoring or similar support
  • Good time management skills and ability to work to offer empathy without taking over and have a non-judgmental attitude
  • Ability to maintain confidentiality and to operate within the policies and procedures of Scope including but not limited to, confidentiality, safeguarding and equal opportunities.
  • Willingness to undertake a Disclosure and Barring Check (DBS – formerly CRB)


  • Understanding of the social model of disability
  • Professional qualification or proven experience in relevant field

Skills and competencies 


  • Communication Skills – verbal, written, on-line
  • Presentation Skills
  • Self – Starter, prioritises own work load
  • Data collection and analysis


  • Administration, training or management qualification

Scope core values

We are ambitious and determined to drive change. We focus on the impact we have. We innovate and strive for better, pushing ourselves and our boundaries.

We are single-minded in our desire to achieve equality. We are bold, challenging the status quo, ourselves and each other. Not afraid to fail fast and learn quickly.

We connect and collaborate internally and externally, to create a fairer society. We’ll listen and share, tapping into the expertise of others.

We are transparent about what we do and how we do things. Creating supportive, accessible environments – building trust with each other and our customers to achieve more.

We make sure everyone has a fair chance. We value and respect each other’s expertise and diversity. We take responsibility for what we do and support each other to succeed.

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