Productivity tools manager job description

Job title: Productivity tools manager

Reports to: Head of Digital Services

Department: Digital 

Location: Here East, Stratford - Scope head office

Salary: £37,000 to £41,000 

Budget/Resource responsibility: None

Person specification

The job

Product owner for Scope’s set of digital tools, including:

  • Microsoft Office 365’s communication, collaboration and productivity tools
  • Scope’s intranet and e-learning system.

Main responsibilities and accountabilities

  • Product owner for Scope’s ‘digital toolkit’ - the tools our employees and volunteers use to communicate, collaborate, and be productive
  • Set up, manage and deliver training in Microsoft Office 365’s tools including Teams, Outlook, Word, Excel
  • Lead the delivery of, training and support for internal platforms including Scope’s intranet (currently SharePoint Online) and e-learning system (currently Moodle)
  • Work with the Internal Communications department to drive adoption of the toolkit, acting as an evangelist for the adoption of the toolkit across the organisation
  • Work with the Information Security team to ensure that digital tools are used in accordance with Scope’s data protection policies
  • Promote use of Office 365’s accessibility features
  • Create ways for Scope staff to give feedback on and ask questions about the tools
  • Work with the Technology Service Desk to make sure users of the toolkit know what to do to get help
  • Ensure that non-standard third-party tools are used securely, and shut them down when they are not
  • Define the performance matrix and reporting of Key Performance Indicators (KPIs) to measure success of adoption
  • Create of dashboards to allow key stakeholders to monitor and report on adoption of the tools
  • Conduct surveys and polls on toolkit adoption and cultural change
  • Deliver regular updates on the adoption of the toolkit across Scope.

Mandatory for all staff

  • Work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction.
  • Demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
  • Work within Scope’s policies and procedures.
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