Programme Lead, Employment job description

Role purpose

The Programme lead will manage the Manchester Employment Services providing leadership and guidance to the team.

They will:

  • take responsibility for the success of services through effective monitoring and action planning in relation of performance and specific KPIs.
  • manage communication with internal and external key stakeholders, partners and customers including promoting Scope’s work to these groups and helping to grow our business as required.

Main responsibilities

  • To provide a helpful and inclusive management style establishing and maintaining productive, collaborative relations with internal and external stakeholders
  • To promote a culture of high standards, expectations and continuous improvement that values and empowers staff
  • To coach and mentor team members to maximise their potential through continuous learning, whilst challenging and dealing with under performance.
  • To recruit, manage and develop staff within Scope’s HR and operational policies and procedure
  • To utilise volunteers appropriately to support delivery of the programme
  • To lead effective and engaging monthly team meetings, reporting back on key issues and questions raised
  • To work collaboratively within the team to provide support where needed in line key performance indicators to ensure service targets are achieved
  • Any other duties as required to support the delivery of Scope’s services

Important contacts

Internal contacts

  • Heads of Delivery
  • Team Managers
  • Extended EED team
  • Human Resources/Finance/IT and other support teams as required

External contacts

  • Customers and third party contacts
  • Organisations - Private, Public and Third Sector who can support and enhance the delivery of the service
  • Delivery and funding partners .

Person Specification

Knowledge and experience

Essential

  • Demonstrable management experience in the employability field
  • Excellent communication skills, strong organisational skills and experience in a customer facing role
  • Ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities

Desirable

  • Demonstrable understanding of the social model of disability
  • Ability to evidence distance travelled and customer success using different software applications including CRM systems

Skills and competencies

Essential

  • Proven track record of maintaining high levels of customer service
  • Demonstrable evidence of management capabilities
  • Excellent relationship building skills
  • Effective change management skills
  • An open outlook and willingness to work across boundaries
  • Excellent verbal and written communication skills
  • Effective IT Skills including use of all Microsoft Office Products
  • Demonstrates financial awareness and ability to effectively manage income and outgoings.
  • Has a professional qualification or demonstrable evidence of experience within the sector.
  • Strong commitment to ongoing personal development
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