Coronavirus: information and updates

Returns and refunds

If you are unhappy with an item, you can return it to us for a refund, or exchange it for something else.

Please return items to your local shop.

When returning your item, please make sure:

  • the item is complete with ticket
  • you have the original receipt
  • the item is returned within 14 days of purchase

This does not affect your legal right to getting your money back for faulty or mis-described goods.

Returning an item bought online

Bought an item from one of our online shops? Here's how you can return it.

Scope on eBay

Our eBay shop complies with eBay's returns and refunds policy.

Returning an item on eBay

Scope's online shop

To return an item to our online shop. Please see our online shop returns policy.

Shipping and returns

Opens in a new windowOpens an external siteOpens an external site in a new window