Coronavirus: information and updates

Shopping safely during coronavirus

We have made a number of changes to the way our shops work, to help protect our customers, staff and volunteers. We want everyone to enjoy shopping with us.

If you have any queries, do not hesitate to get in touch with your local shop.

Find your local shop

Social distancing

Please follow social distancing whilst in our shops. Floor markings will be in place and our team will be on hand to help. 

We will be limiting the number of people allowed into our shops at any given time, to help with social distancing. This maximum number is shop specific. Please see window posters or speak to a member of our local shop team for help.

Cleaning facilities

When entering our shops please clean your hands using the products we have provided. Hand sanitiser is available at the entrance and throughout our shops. Help protect everyone.

Quarantining donations

All donations will be quarantined for a minimum of 72 hours before they are sorted and put on sale.

We are gratefully accepting donations and have external drop off points outside each shop.

Reduced opening hours

Shops have reopened, but will have reduced hours. Please check your local shop for details.

Changing rooms

Unfortunately, our changing rooms will not be available at this time.

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