The Priority Services Register is a scheme which offers extra free services to disabled people, pensioners and those with long-term ill health. It is run by energy suppliers.

Services which might be available include:

  • Advance notice of planned power cuts
  • Priority support in an emergency
  • Identification scheme
  • Communications to someone you have nominated
  • Meter reading services
  • Accessible information (for example, in larger print or Braille)

To ensure you receive additional services, you need to sign up to your supplier’s Priority Services Register.

If you have different suppliers for electricity and gas, you will need to register with each. If you have a carer, they can register on your behalf. There is no charge and you can register for all or some of the services.

Contact our helpline