The Priority Services Register is a scheme which offers extra free services to disabled people, pensioners and those with long-term ill health. It is run by energy suppliers.

Services which might be available include:

  • a service tailored to your needs. For example, you can ask to have your bills and meter readings in Braille, large type or audio tape.
  • moving your meter free of charge to make it easier for you to access
  • having controls or adaptors provided to make your meter or appliances easier to use
  • free quarterly meter readings if you tell your supplier you can’t read it yourself
  • priority reconnection if your supply is interrupted and advance notice if they have to stop your supply
  • alternative facilities for cooking and heating if your energy supply is interrupted
  • additional protection from bogus callers with a password protection scheme
  • arranging for your bills to be sent or copied to someone else, such as a carer, who can help you read and check them
  • free advice and information about the services available because of your age, disability or chronic illness.

To ensure you receive additional services, you need to sign up to your supplier’s Priority Services Register.

If you have different suppliers for electricity and gas, you will need to register with each. If you have a carer, they can register on your behalf. There is no charge and you can register for all or some of the services.

Contact our helpline