For winter 2018 to 2019, you could get £140 off your electricity bill through the Warm Home Discount Scheme. The money isn’t paid to you - it’s a one-off discount on your electricity bill between September and March. The discount won’t affect your Cold Weather Payment or Winter Fuel Payment.

Pre-pay or pay-as-you-go meters

You can also qualify for the discount if you use a pre-pay or pay-as-you-go electricity meter. Your electricity supplier can tell you how you’ll get the discount if you’re eligible, for example a voucher you can use to top up your meter.

Eligibility for Warm Home Discount Scheme

You qualify for the discount if on 8 July 2018 all of the following applied:

  • Your electricity supplier was part of the scheme.
  • Your name (or your partner’s) was on the bill.
  • You were getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well).

If you don’t qualify

You may be able to apply directly to your electricity supplier for help if you don’t get the Guarantee Credit element of Pension Credit but:
  • you’re on a low income.
  • you get certain means-tested benefits.

Check with your supplier to see if you’re eligible and how to apply.

How to apply

You’ll receive a letter by 7 December 2018 telling you how to get the discount if you qualify. Your letter will say if you need to call a helpline by 28 February 2019 to confirm your details. Your electricity supplier will apply the discount to your bill by the end of March 2019.

If you didn’t get a letter

Contact the Warm Home Discount Team if you didn’t get the letter and you think you’re eligible for the ‘core group’.

Telephone: 0800 731 0214 
Monday to Friday, 8.30am to 4.30pm
Find out about call charges

Warm Home Discount Team 
Blue Zone, Ground Floor Phase 1 
Peel Park 
Brunel Way 
FY4 5ES 

Energy suppliers

The following suppliers are part of the scheme. Check whether you are eligible.

Contact our helpline


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