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0808 800 3333
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For details about Augmentative and Alternative Communication (AAC) equipment and support services, please contact Communication Matters.
Choose a quiet place so you can both concentrate on the conversation.
Remember not all children and young people will be happy, or able, to look you in the eye. Those with autism may find this particularly difficult and young people using some sort of communication aid, book or board will have to look at what they are doing.
This will give the other person the opportunity to show you the best way to communicate with each other.
Ask them to show you how they use their AAC system to help you understand what, if anything, you need to do to make communication successful.
This may not always be the obvious nod and shake of the head.
This sounds obvious but for some people it may take them longer to reply than you may usually wait for an answer.
Sometimes it can be tempting to finish off a person’s sentence for them and some welcome this as a way of speeding up communication. However, others may find this annoying so always ask if the other person is happy for you to do this.
This will give the other person opportunity to explain points that have not been understood, or ask for support.
You will need to give time to the conversation.
When finishing a conversation, make sure that you both agree you have said all what you wanted to and check you have both understood everything that was communicated.
Read our online community's tips on communication.
Hi everyone, I am Simon. I am 36 years old and have Cerebral Palsy and no speech. I have been using communication aids nearly all my life.
Hi I’m @Andy_Assistive I’m the Head of Assistive Solutions at Scope and I work across the whole country.
Just spotted this on Facebook. It's had over 5 million views!
Find out how @Scope is helping people to feel more confident about disability. Help us #EndTheAwkward http://bit.ly/2egoZQx