Coronavirus: information and updates

Volunteer Customer Service Assistant - Brighton

Opportunity details

  • 45b London Road, Brighton, East Sussex, BN1 4JD, East Sussex
  • Weekdays, Weekends
  • Charity shop
  • Customer service, Team work

Minimum time commitment: 1 hour per week

Volunteer Charity Shop Supervisor

Gain skills and help raise vital funds by volunteering in your local community.

Volunteering at Scope

Scope is a disability equality charity providing practical information, emotional support and campaigning relentlessly for a fairer society.

As a shop volunteer you’ll help raise vital funds for our work towards achieving everyday equality for disabled people. You will make a real difference to disabled people and their families at a time of need.

We particularly welcome applications from disabled people. Equality and inclusion are at the heart of Scope’s mission. We are committed to creating a diverse and inclusive environment for volunteers.

About your role

As a Lead Volunteer you will supervise the running of the shop and support staff and other volunteers. Responsibilities include:

  • Being a key-holder, opening and closing the shop
  • Overseeing and supporting other volunteers
  • Supporting the shop manager and assistant manager
  • Banking and cashing up
  • In-store promotions and campaigns

Where and when

You will be based at 45b London Road, Brighton, East Sussex, BN1 4JD. For this role, you'll need to commit to a few hours of volunteering each week. Chat to us about the hours and days that suit you.

Skills needed

  • Reliable and responsible
  • Good communication skills
  • Problem solver
  • Motivated to develop leadership skills and confidence
  • Keen to learn
  • Some experience of volunteering in retail is desirable but not essential

Skills you’ll gain

  • Running a shop
  • Customer service skills
  • Leadership
  • Supporting and supervising volunteers
  • Coaching and mentoring
  • Cash handling and banking
  • Excellent customer service
  • Valuable experience for your CV
  • Experience in a large national disability charity

Support you’ll get

  • Volunteer induction into Scope
  • Relevant Lead Volunteer training to do your role efficiently and safely
  • One-to-one support and regular catch ups with your manager
  • Access to a wealth of online training modules and videos hosted by Scope and Charity Learning Consortium
  • Information on development opportunities such as NVQ training, Lead Volunteer opportunities and paid roles
  • Agreed out of pocket expenses (if you have any)
  • Reasonable adjustments to make the role accessible to you
  • A work-related reference


Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. It expects all trustees, staff and volunteers to share this commitment. An enhanced DBS check will be required if a volunteer supervisor runs the shop in the absence of paid colleagues and has responsibility for others in the team.

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