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Volunteer Charity Shop Supervisor - Taunton

Opportunity details

  • 10 North Street, Taunton, Somerset, TA1 1LH, Somerset
  • Weekdays, Weekends
  • Charity shop
  • Customer service, Team work

Minimum time commitment: 4 hours per week

Gain skills and help raise vital funds by volunteering in your local community.

About your role

As a Lead Volunteer you will supervise the running of the shop and support staff and other volunteers. Responsibilities include:
  • Being a key-holder, opening and closing the shop
  • Overseeing and supporting other volunteers
  • Supporting the shop manager and assistant manager
  • Banking and cashing up
  • In-store promotions and campaigns

Where and when

You will be based at 10 North Street, Taunton, Somerset, TA1 1LH. For this role, you'll need to commit to a few hours of volunteering each week. Chat to us about the hours and days that suit you.

Skills needed

  • Reliable and responsible
  • Good communication skills
  • Problem solver
  • Motivated to develop leadership skills and confidence
  • Keen to learn
  • Some experience of volunteering in retail is desirable but not essential

Skills you’ll gain

  • Running a shop
  • Customer service skills
  • Leadership
  • Supporting and supervising volunteers
  • Coaching and mentoring
  • Cash handling and banking
  • Excellent customer service
  • Valuable experience for your CV
  • Experience in a large national disability charity

Support you’ll get

  • Volunteer induction into Scope
  • Relevant Lead Volunteer training to do your role efficiently and safely
  • One-to-one support and regular catch ups with your manager
  • Access to a wealth of online training modules and videos hosted by Scope and Charity Learning Consortium
  • Information on development opportunities such as NVQ training, Lead Volunteer opportunities and paid roles
  • Agreed out of pocket expenses (if you have any)
  • Reasonable adjustments to make the role accessible to you
  • A work-related reference


Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. It expects all trustees, staff and volunteers to share this commitment

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