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Volunteer Customer Service Assistant - Slough

Opportunity details

  • 119 High Street, Slough, Berkshire, SL1 1DH., Berkshire
  • Weekdays, Weekends
  • Charity shop
  • Customer service, Team work

Minimum time commitment: 1 hour per week

Gain skills and help raise vital funds by volunteering in your local community.

About your role

This role is based mainly on the shop floor welcoming and interacting with customers, offering help with any questions they have and serving them on the till. Training on the till will be given so that you can provide excellent service to our loyal customers ensuring they have a great experience in store.

As well as selling items at the till point you may be asked from time to time to help with other tasks such as sorting donations, rotating stock and creating eye- catching window displays.

Where and when

You will be based at 119 High Street, Slough, Berkshire, SL1 1DH. We’d love your help for as little as one hour a week, but if you can give more time that would help us even more. Chat to us about the hours and days that suit you.

Skills you’ll gain

  • Customer service
  • Till operation skills
  • Retail sales floor skills and merchandising
  • Stock management
  • Health and safety
  • Teamwork
  • Communication skills
  • Valuable experience for your CV
  • Experience in a large national disability charity

Support you’ll get

  • Volunteer induction into Scope
  • Relevant training to do your role efficiently and safely
  • Access to a wealth of online training modules and videos hosted by Scope and Charity Learning Consortium
  • Information on development opportunities such as NVQ training, Lead Volunteer opportunities and paid roles
  • One to one support and regular catch ups with your manager
  • Agreed out of pocket expenses (if you have any)
  • Reasonable adjustments to make the role accessible to you
  • A work-related reference for you


Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. It expects all trustees, staff and volunteers to share this commitment.


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