Lead volunteer - Taunton

Opportunity details

  • Taunton, South West
  • Weekdays, Weekends
  • Charity shop, Fundraising
  • Customer service, Team work, Supervising others

Minimum time commitment: 16 hours per week

Be a leader with responsibilities of overseeing the shop so we can stay open and raise more funds.

Key skills you'll gain

• Opening, running and closing a retail store
• Leadership
• Supporting and supervising volunteers
• Coaching and mentoring others
• Cash handling and banking
• Excellent customer service

Why we need you

We need your help to oversee the running of our shop and free up staff time so that we can be more effective at raising essential funds for our work. There will sometimes but not always be a staff member present when you’re volunteering. You may be asked to:

• Open the shop in the absence of the Shop Manager, using a set of keys you’re responsible for
• Carry out daily activities needed to keep the shop open, including cashing up and closing down at the end of the day’s trade
• Overseeing and supporting other shop volunteers
• Follow our policies and procedures, including those relating to banking and security of cash on shop premises
• Act as an ambassador for Scope and ensure our instore promotions are successful
• Support the Shop Manager and Assistant Shop Manager when they are present

Everything you do will be helping us to keep our shop open so that we can fund our work towards achieving equality for the 14 million disabled people living in the UK today.

Where and when

You’ll be based at our shop address which is 3 Bridge Street, Taunton, Somerset, TA1 1TG.
You’ll need to be able to commit a minimum of 16 hours per week, over Friday, Saturday and Sunday.

How we will support you

• Volunteer induction into Scope
• Relevant training
• One to one support and regular catch ups with your manager
• Pre-agreed travel expenses and, if you volunteer all day, lunch expenses too
• We will make accessibility adjustments to the role (if you require this)

What we are looking for

We’re looking for someone who is driven and motivated to become a leader within our shop team. You’ll need to be reliable, responsible, trustworthy and committed. We’re ideally looking for someone who is a great problem solver, with great communication and leadership skills and the confidence to carry out this role independently.

What else you will gain

• Confidence and valuable experience for your CV
• A work-related reference
• Pride in knowing you’ve helped the UK’s 14 million disabled people


Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. We expect all trustees, staff and volunteers to share this commitment.

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