Online Community Adviser
Use your unique expertise to help disabled people and their families get the information and support they need.
About your Role
The online community is a place where disabled people and their families can ask for advice and share their experience. We get a huge range of questions and we need help answering them.
We’re looking for someone who has knowledge or expertise in one or more specific fields relevant to disabled people:
e.g. disability benefits, mental health, autism, parenting, special educational needs and disabilities, social care, occupational therapy, speech and language, sensory impairments, chronic pain, sex and relationships, disability aids and equipment, assistive technology, employment, education, disabled parenting, diet and nutrition, incontinence, sleep, fitness.
As well as focussing on your area of expertise to support others, we’d also like you to:
- join in other discussions (especially posts which have not received a response)
- help flag concerning behaviour or members who may be at risk (using Scope’s processes)
- get involved in Q&A sessions or other activities to increase community participation
- occasionally provide insight elsewhere in Scope
Where and when
Where: this is a very flexible role which you can do from the comfort of your sofa at home, or wherever you happen to have internet access.
When: We ask for between 1 and 5 hours a week during the online community’s staffed periods (8am – 8pm weekdays and 10am – 6pm weekends) for an initial trial period of 3 months. You can chat to your Volunteer manager about the hours and days that suit you.
- Basic IT skills and familiarity with social networking functions
- Polite, warm, friendly and supportive
- Proactive approach
- An understanding of the issues faced by disabled people and/or parents and carers
- A non-judgemental and open-minded approach
- Good written communication skills
- A willingness to honour Scope’s values
Skills you'll gain
- Providing information and support to others by responding to posts
- Signposting to sources of information
- Up to date knowledge of issues affecting disabled people
- Written communication skills
- Confidence and valuable experience for your CV
- Experience in a large national disability charity
- Knowledge of how forums are managed effectively
Support you’ll get
- Volunteer induction into Scope
- Remote-based training relevant to your role
- One to one email support and regular updates from the Online Community staff team
- Training to help recognise and report safeguarding concerns
- A work-related reference
Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. It expects all trustees, staff and volunteers to share this commitment.